Hi!
I recently bought an Osmo mobile 3 for my daughter, but I'm having a problem connecting it to her phone. When I try to connect it with bluetooth, it connects for a few seconds and then a message saying 'Unable to activate device. Contact DJI Support for assistance.'
I've tried the thing where you're supposed to press the record button, trigger and the M button, and that works but it has the same problem with connecting again.

Specs:
Iphone Xs running 13.3.1
Mimo version 1.2.17

Could someone help me, please?

Hi jonte2907, sorry to know that you are experiencing trouble activating the unit. Please also help to check if the Osmo Mobile 3 is updated to the latest firmware, make sure that the app has internet access. If the issue persists, please provide us with the firmware info and the serial number for me to check further about it.

DJI Thor Posted at 2-9 18:41
Hi jonte2907, sorry to know that you are experiencing trouble activating the unit. Please also help to check if the Osmo Mobile 3 is updated to the latest firmware, make sure that the app has internet access. If the issue persists, please provide us with the firmware info and the serial number for me to check further about it.

Thank you for your quick response!

I'll have her check for the serial number.
Firmware should be up to date. But, to be sure, where can I see which firmware I'm using?
I'll get back to you soon with the info!

Best regards
Jonte

jonte2907 Posted at 2-9 23:19
Thank you for your quick response!

I'll have her check for the serial number.

Please tap the three dots in the lower left as you can see it in the screenshot to check the version info. And if the new firmware available, when the internet is connected, there will also be a message popped up on the app.

Serial number:
354DGCH000D2KJ
OM3-00D2KJ

Firmware: can´t get to the screen with the three dots

Have you still found any solution?

Very sad to inform you that I will now return the device to the store. This because lack of support from you. Can't be that hard to answer. I also tried to call your support number, but it was obviously down.

jonte2907 Posted at 2-13 07:38
Very sad to inform you that I will now return the device to the store. This because lack of support from you. Can't be that hard to answer. I also tried to call your support number, but it was obviously down.

We are so sorry for the late response, your issue has been reported to our engineers for further analysis, but if you have already returned the device, hope you will get a replacement or the refund. If there is anything else we can help you, please feel free to let us know.

Hi Team,

I have osmo mob 3 device not working " unable to activate device, contact to DJI support for assistance" this is worst device ubale to connect waste of money

djiuser_XuY9MP8CYuIR Posted at 8-31 12:57
Hi Team,

I have osmo mob 3 device not working " unable to activate device, contact to DJI support for assistance" this is worst device ubale to connect waste of money

Sorry to read about the issue. Could you please provide the screenshot of the error message and the serial number of the device for us to check it further? We look forward to your reply.

having the same problem i tried every tutorial in video in yt and resetting network in my iphone xr and just saying " unable to activate device, contact to DJI support for assistance" please reply asap

seven_0804 Posted at 9-4 23:40
having the same problem i tried every tutorial in video in yt and resetting network in my iphone xr and just saying " unable to activate device, contact to DJI support for assistance" please reply asap

Hi there, sorry for the late reply. May I ask is there any error code? Please provide us with the serial number for further check.

Hi ihave problem to activate too om3 pls assisst

Hi ihave problem to activate too om3 pls assisst

djiuser_fpXv5xMiZi6a Posted at 7-8 20:17
Hi ihave problem to activate too om3 pls assisst

Hi there, could you please tell us more details about the issue you encountered? Is there any error code? Please make sure the DJI Mimo is the latest version. https://www.dji.com/downloads/djiapp/dji-mimo