Are shipping times affected by the corona virus outbreak? Saw an article saying that DJI offices shut down because of the recent outbreak.

Hi, thank you for reaching out. We fully understand your concerns. Please do not worry that DJI has always strictly abide by the production specifications, and put each customer's usage safety in the first place. During the epidemic situation, DJI has strengthened production and shipment inspections to ensure production safety and earlier delivery to the customer. Please be assured to use the products that ship from China and feel free to contact us if you have any questions. Thanks for your kind understanding and support.

I have the same issue.   First it was Chinesse New Year now this virus.   They should only charge the Visa when it ships.   Waiting on a Mavic 2 Enterprise and a RoboMaster S1

Because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of the order may be delayed, we apologize for any inconvenience caused, please check more details here: https://forum.dji.com/thread-208839-1-1.html

Roger Terhune Posted at 2-10 15:03
I have the same issue.   First it was Chinesse New Year now this virus.   They should only charge the Visa when it ships.   Waiting on a Mavic 2 Enterprise and a RoboMaster S1

Sorry to have kept you waiting, may we have your order number for more details?

Another reason to buy from an American manufaturer!

I have the same issue too. I ordered a Mavic mini three weeks ago, however the dji website is still telling me that the order status is “processing order”. Is this because of the Coronavirus outbreak?

Same here. Ordered 24th Jan and am currently 14 days into the "12-19 business day" ETA. Still processing, I'd assumed it would have shipped by now to make it in time? Putting delay down to the virus.

Order Number = 0440046592988

SupBro Posted at 2-11 11:32
Another reason to buy from an American manufaturer!

You pay $50 more if you buy from Amazon or BH Photo.

John Gooch Posted at 2-12 11:24
Same here. Ordered 24th Jan and am currently 14 days into the "12-19 business day" ETA. Still processing, I'd assumed it would have shipped by now to make it in time? Putting delay down to the virus.

Order Number = 0440046592988

That sucks! I just ordered mine last night and I am hoping that I get it before March 5th. Looks like that's not going to happen.

digiweb Posted at 2-12 13:38
You pay $50 more if you buy from Amazon or BH Photo.

Amazon will price match

digiweb Posted at 2-12 13:39
That sucks! I just ordered mine last night and I am hoping that I get it before March 5th. Looks like that's not going to happen.

Sucks dude! Maybe try another source?

SupBro Posted at 2-12 13:44
Sucks dude! Maybe try another source?

Can I still cancel my order if I find another retailer that will deliver sooner?

fans5ea61f61 Posted at 2-12 09:50
I have the same issue too. I ordered a Mavic mini three weeks ago, however the dji website is still telling me that the order status is “processing order”. Is this because of the Coronavirus outbreak?

Hi there, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

John Gooch Posted at 2-12 11:24
Same here. Ordered 24th Jan and am currently 14 days into the "12-19 business day" ETA. Still processing, I'd assumed it would have shipped by now to make it in time? Putting delay down to the virus.

Order Number = 0440046592988

Hi there, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

digiweb Posted at 2-12 15:41
Can I still cancel my order if I find another retailer that will deliver sooner?

Hi there, may we know your order number, please? We'd like to help you check it.

fans5ea61f61 Posted at 2-12 09:50
I have the same issue too. I ordered a Mavic mini three weeks ago, however the dji website is still telling me that the order status is “processing order”. Is this because of the Coronavirus outbreak?

order number0390801894185

fans5ea61f61 Posted at 2-13 06:03
order number0390801894185

The latest shipping date of your order would be the next week, thanks for your patience.

DJI Mindy Posted at 2-14 01:43
The latest shipping date of your order would be the next week, thanks for your patience.

thank you very much

fans5ea61f61 Posted at 2-15 14:21
thank you very much

You are welcome, hope you will get it soon.

DJI Mindy Posted at 2-13 06:02
Hi there, may we know your order number, please? We'd like to help you check it.

order number 0014988170845

digiweb Posted at 2-17 06:24
order number 0014988170845

Hi there, thanks for the information. As per check, your order estimated to ship 10-15 business days after payment confirmation. Please don't worry, we are trying our best to prepare the goods, and hope the Mavic mini can be delivered to you as earlier as possible. We really appreciate your patience.

hi dji,

i appreciate that there is an issue with shipping due to above, but would you mind checking my order as well? i purchased mavic mini on 17.01.2020 ... Número de pedido:        0340604894175
Fecha del pedido:        17/01/2020 00:33:12 (UTC+1)

many thanks

orders are going out ,I received mine today

Saddin Posted at 2-18 10:27
orders are going out ,I received mine today

When did you place your order?

Mine was shipped today.  I ordered Feb 12.

Mine was shipped yesterday. Ordered 24th Jan.

digiweb Posted at 2-19 13:42
When did you place your order?

I order Jan 18,but because of Chinese newyear was delayed till afterwards. After the newyear it went out that friday

zeedawg Posted at 2-18 01:36
hi dji,

i appreciate that there is an issue with shipping due to above, but would you mind checking my order as well? i purchased mavic mini on 17.01.2020 ... Número de pedido:        0340604894175

Sorry for the waiting, I had asked the proper team to ship your order asap.

I ordered and paid at 2 January a "DJI Ronin S" through a DJI dealer where in Portugal and still the only reply from the dealer is, is out off stock in Portugal. Is there any way this can be confirmed by DJI?

pmsilva Posted at 2-23 06:22
I ordered and paid at 2 January a "DJI Ronin S" through a DJI dealer where in Portugal and still the only reply from the dealer is, is out off stock in Portugal. Is there any way this can be confirmed by DJI?

Sorry for the late shipment, unfortunately, we do not have the relatede information of the dealer, you may ask them to confirm with their DJI Sales representative, thanks for your understanding.

DJI Mindy Posted at 2-23 22:13
Sorry for the late shipment, unfortunately, we do not have the relatede information of the dealer, you may ask them to confirm with their DJI Sales representative, thanks for your understanding.

Wouldn't be easier for you to contact the DJI sale representative and ask him what's going on?

Thank you.

What the...? I just got notified via email that the drone was delivered this afternoon. It was apparently 'Signed by FRONT DOOR'??? I checked both front and back door and there's no sign of the package. I checked both security cameras and there is no delivery guy who approached either door.  I was at home when they apparently delivered the package and I did not hear anyone ring the doorbell. And why would DJI allow a $500 product to get delivered without requiring a signature?

DJI Mindy Posted at 2-13 06:02
Hi there, may we know your order number, please? We'd like to help you check it.

Hello. Could you check mine please? Thank you!

Order # 0018308492722

pmsilva Posted at 2-24 03:02
Wouldn't be easier for you to contact the DJI sale representative and ask him what's going on?

Thank you.

Sorry for the late response, it is not that easier that we verify with the sales team because we are two completely different department and handle different business, but we will have a try, may we have the name of your dealer and your order number from the dealer? Thank you in advance.

djiuser_7wpblvmtKAx7 Posted at 2-29 16:07
Hello. Could you check mine please? Thank you!

Order # 0018308492722

Hi there, your order has been shipped, you should have received the tracking number, hope you will get it soon, if there is any other problem, please feel free to let us know.

digiweb Posted at 2-24 18:11
What the...? I just got notified via email that the drone was delivered this afternoon. It was apparently 'Signed by FRONT DOOR'??? I checked both front and back door and there's no sign of the package. I checked both security cameras and there is no delivery guy who approached either door.  I was at home when they apparently delivered the package and I did not hear anyone ring the doorbell. And why would DJI allow a $500 product to get delivered without requiring a signature?

Hi digiweb, sorry for the late response, we see you have reported the issue to our support team and the lost package has been retrieved, is that correct? If there is any other problem, please keep us updated without hesitation, thank you.

Finally got mine

djiuser_3jqBd9WElhM5 Posted at 3-3 06:41
Finally got mine

Glad to know you have received it, hope you have a good time with DJI product.

Hi there, for some reason my delivery is also stuck in somewhere for 6 days already. I've ordered in Germany and didn't get it yet. Is it possible to see what's going on with it? Here's the number of my order: 0494891990843. Thank you in advance.