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Announcement on Delay of Product Delivery and Repair
2004 26 2-10 20:32
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DJI Support
DJI team
Flight distance : 2408 ft

China
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Dear customers,
  
Because of the novel coronavirus prevention and traffic controls currently in China, product repairs and shipment times are expected to be delayed. We are sorry for the inconvenience caused. We will process it for you as soon as possible. If you have any questions during this period, feel free to contact DJI Support for assistance.

Best regards,
DJI Product Application Technical Support   
February 11, 2020

2-10 20:32
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Montfrooij
Captain
Flight distance : 1809849 ft
Netherlands
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Thanks for the info!
2-11 07:31
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Protonus
lvl.2
United States
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Stay safe everyone!  I hope this is over for you all soon!
2-11 09:54
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TheDon
Captain
Flight distance : 2528907 ft
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Romania
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Take care!
2-12 08:02
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Saddin
lvl.2
Flight distance : 6706 ft
United States
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hope you'll get back to shipping cant wait for mine
2-14 15:26
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Saddin
lvl.2
Flight distance : 6706 ft
United States
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Saddin Posted at 2-14 15:26
hope you'll get back to shipping cant wait for mine

Thank you for the shipment , glad to see you'll back at it!
2-16 04:05
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ALABAMA
Captain
Flight distance : 10161417 ft
United States
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Appreciate the update!
2-17 11:38
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Roger1167
Second Officer
Flight distance : 1510728 ft
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United States
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Be Safe.  Hope all goes well.
2-17 19:05
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BA Drone Dude
lvl.3

United States
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Stay safe out there!
2-18 06:43
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Saddin
lvl.2
Flight distance : 6706 ft
United States
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orders are going out ,I received mine today
2-18 10:41
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fans73595789
lvl.1
Germany
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Take Care DJI. We are with you. According to the tracking number of my shipment, it should arrived in Nuth, Netherlands right you. How long will the registration of my drone take in you facility? There is still no updates.
2-19 11:22
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test12
lvl.1

Austria
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test

2-20 09:04
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test12
lvl.1

Austria
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test  test test
2-20 09:07
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test12
lvl.1

Austria
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xsss

2-20 09:08
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test12
lvl.1

Austria
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dasdsadadsa
2-20 09:11
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Ewallet.
lvl.3

China
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I think we'll get through this
2-21 05:24
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A J
Captain
Flight distance : 11526437 ft
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United Kingdom
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Thanks for the update
2-21 07:56
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Richard Hopkins
lvl.3
Flight distance : 720518 ft
United States
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Take care of your people, We understand about what is going on over there,I can wait for my order,Thank You
2-25 16:21
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djiuser_seOTU09jrJHw
New

Estonia
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They don't dispatch item ordered, also doesn't return my money, just make me wait longer!
1 month lost!
RETURN MY MONEY CHEATERS!!!
2-26 00:49
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KlooGee
Captain
Flight distance : 10407848 ft
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United States
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djiuser_seOTU09jrJHw Posted at 2-26 00:49
They don't dispatch item ordered, also doesn't return my money, just make me wait longer!
1 month lost!
RETURN MY MONEY CHEATERS!!!

Reaching out here for this issue probably won't get you very far.  If you contact DJI's support team directly, they will cancel your order and refund your money appropriately.
2-26 05:35
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djiuser_z3OLZKLvrWWe
lvl.1

United States
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Glad to see your back to shipping.
3-4 00:19
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Alejandro8706
lvl.3

Spain
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suerte a todos desde españa un saludo
3-7 11:51
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Eric Bartolo
Captain
Flight distance : 2801831 ft
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Malta
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Totally understandable - health should always come first. Take care and be safe everyone
3-16 14:09
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djiuser_krgDNR3DJrmz
New

United States
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I understand this an unprecedented crisis. However, I use my Mavic Mini for work, and I purchased the refresh express to ensure that I wouldn't be out of the air too long if I crashed. I have already spent around $80 trying to get my replacement, and the broken MM is on its way to CA facility. Can I expect a replacement, or no?
3-24 04:48
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djiuser_KNBbwxLiwdPH
New

Syria
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اريد حلاً لهذه المشكلة

IMU Calibration Failed Error Code 13 DJI Phantom 4
3-27 12:08
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djiuser_KNBbwxLiwdPH
New

Syria
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I want a solution to this problem

  IMU Calibration Failed Error Code 13 DJI Phantom 4
3-27 13:12
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Lucas775
Captain
Flight distance : 12009452 ft
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United States
Online

Stay safe!
yesterday 12:24
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