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Announcement on Delay of Product Delivery and Repair
10121 31 2020-2-10
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DJI Support
Administrator
Flight distance : 2408 ft
China
Offline

Dear customers,
  
Because of the novel coronavirus prevention and traffic controls currently in China, product repairs and shipment times are expected to be delayed. We are sorry for the inconvenience caused. We will process it for you as soon as possible. If you have any questions during this period, feel free to contact DJI Support for assistance.

Best regards,
DJI Product Application Technical Support   
February 11, 2020

2020-2-10
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Montfrooij
Captain
Flight distance : 2560453 ft
  • >>>
Netherlands
Online

Thanks for the info!
2020-2-11
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Protonus
lvl.1
United States
Offline

Stay safe everyone!  I hope this is over for you all soon!
2020-2-11
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TheDon
Captain
Flight distance : 7951273 ft
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Romania
Offline

Take care!
2020-2-12
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Saddin
lvl.1
Flight distance : 364708 ft
United States
Offline

hope you'll get back to shipping cant wait for mine
2020-2-14
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Saddin
lvl.1
Flight distance : 364708 ft
United States
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Saddin Posted at 2-14 15:26
hope you'll get back to shipping cant wait for mine

Thank you for the shipment , glad to see you'll back at it!
2020-2-16
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

Appreciate the update!
2020-2-17
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Roger1167
Second Officer
Flight distance : 1510728 ft
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United States
Offline

Be Safe.  Hope all goes well.
2020-2-17
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BA Drone Dude
lvl.3

United States
Offline

Stay safe out there!
2020-2-18
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Saddin
lvl.1
Flight distance : 364708 ft
United States
Offline

orders are going out ,I received mine today
2020-2-18
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fans73595789
New
Germany
Offline

Take Care DJI. We are with you. According to the tracking number of my shipment, it should arrived in Nuth, Netherlands right you. How long will the registration of my drone take in you facility? There is still no updates.
2020-2-19
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test12
lvl.1

Austria
Offline

test

http://im8rjd5bh6bd8dt1vbfgl5grxi39ry.burpcollaborator.net
2020-2-20
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test12
lvl.1

Austria
Offline

test  test test
2020-2-20
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test12
lvl.1

Austria
Offline

xsss

2020-2-20
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test12
lvl.1

Austria
Offline

dasdsadadsa
2020-2-20
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Ewallet.
lvl.4
China
Offline

I think we'll get through this
2020-2-21
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A J
Captain
Flight distance : 13838848 ft
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United Kingdom
Offline

Thanks for the update
2020-2-21
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Richard Hopkins
Second Officer
Flight distance : 923406 ft
United States
Offline

Take care of your people, We understand about what is going on over there,I can wait for my order,Thank You
2020-2-25
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djiuser_seOTU09jrJHw
New

Estonia
Offline

They don't dispatch item ordered, also doesn't return my money, just make me wait longer!
1 month lost!
RETURN MY MONEY CHEATERS!!!
2020-2-26
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KlooGee
Captain
Flight distance : 16641309 ft
  • >>>
United States
Offline

djiuser_seOTU09jrJHw Posted at 2-26 00:49
They don't dispatch item ordered, also doesn't return my money, just make me wait longer!
1 month lost!
RETURN MY MONEY CHEATERS!!!

Reaching out here for this issue probably won't get you very far.  If you contact DJI's support team directly, they will cancel your order and refund your money appropriately.
2020-2-26
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djiuser_z3OLZKLvrWWe
New

United States
Offline

Glad to see your back to shipping.
2020-3-4
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Alejandro8706
Second Officer

Spain
Offline

suerte a todos desde españa un saludo
2020-3-7
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Eric Bartolo
Captain
Flight distance : 21877946 ft
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Malta
Offline

Totally understandable - health should always come first. Take care and be safe everyone
2020-3-16
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djiuser_krgDNR3DJrmz
New

United States
Offline

I understand this an unprecedented crisis. However, I use my Mavic Mini for work, and I purchased the refresh express to ensure that I wouldn't be out of the air too long if I crashed. I have already spent around $80 trying to get my replacement, and the broken MM is on its way to CA facility. Can I expect a replacement, or no?
2020-3-24
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djiuser_KNBbwxLiwdPH
New

Yemen
Offline

اريد حلاً لهذه المشكلة

IMU Calibration Failed Error Code 13 DJI Phantom 4
2020-3-27
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djiuser_KNBbwxLiwdPH
New

Yemen
Offline

I want a solution to this problem

  IMU Calibration Failed Error Code 13 DJI Phantom 4
2020-3-27
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Lucas775
Captain
Flight distance : 50642090 ft
  • >>>
United States
Offline

Stay safe!
2020-3-28
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djiuser_CwuUhrrV3MRp
lvl.1
Flight distance : 859823 ft
United States
Offline

Mine supposedly shipped yesterday from Ellenwood, GA, but the tracking information shows it hasn't been picked up yet. Hoping it's picked up today! Waiting impatiently here.
2020-4-14
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Ingo Sundowner
First Officer
Flight distance : 914012 ft
United Kingdom
Offline

DJI couldn't, didn't  want to or failed to ship before the virus. So what's the difference now?
2020-4-16
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djiuser_4LnnmJ5GpS11
lvl.1

United States
Offline

Ordered my phantom March 3.  Was supposed to ship April 8. DJI saying due to warehouse delays yet I ordered 2 osmo pockets mid April from DJI and got them in 4 days?  Why some things are being shipped  and not others? I ordered over $3000 in equipment and they have my $$$ I have no drone...
2020-4-16
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djiuser_UtRmAsA9mG51
lvl.1

United States
Offline

tried asking support to take back devices firmware undesirable unreversible 01.00.0620 but they remark virus too troubling
What do you do?
01.00.0620 is unacceptable by tasking too much processor demands starving legacy functions which prior firmwares did not demand thus not hogging resources
What to do?
2020-4-18
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davidrok
lvl.1

Algeria
Offline

Thanks for the info!


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2021-9-6
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