Zebbra Lines burnes into picture
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932 8 2020-2-11
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john3660
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Hello i have a Phantom 4 pro and as of the past few flights i have had what apperas to be zebra lines burned into the pictures i take. Any area that is overexspoed has the lines. I have turned off the settings for that but they still appear. attached is a picture i had to reduce the size to get it on here, i will be happy to send anyone a full sized pic if you cannot see what i am talking about. thanks
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2020-2-11
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Nebuchadnezzar
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  2#
Good day John  ! can you add a pic showing the problem ?
2020-2-11
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DJI Gamora
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  3#
Hi, thank you for reaching out and we do apologize for the inconvenience. May I please ask what happened prior to the said issue? Did the drone experience a hard landing? Can you please try to reset your camera settings to see if the problem persists. We do appreciate it if you could provide us an image showing the problem for us to help you further. Please keep us posted. Thank you for your understanding and support!
2020-2-12
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Cayton828
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  4#
Nebuchadnezzar Posted at 2-11 23:16
Good day John  ! can you add a pic showing the problem ?

2020-2-12
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Cayton828
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DJI Gamora Posted at 2-12 08:23
Hi, thank you for reaching out and we do apologize for the inconvenience. May I please ask what happened prior to the said issue? Did the drone experience a hard landing? Can you please try to reset your camera settings to see if the problem persists. We do appreciate it if you could provide us an image showing the problem for us to help you further. Please keep us posted. Thank you for your understanding and support!

yes I have tried to reset everything and the firmware is up to date.
2020-2-12
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Nebuchadnezzar
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Spain
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  6#
2020-2-12
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Nebuchadnezzar
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Spain
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  7#
in this case : the problem is the flex camera cable
2020-2-12
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DJI Gamora
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  8#
Cayton828 Posted at 2-12 09:35
yes I have tried to reset everything and the firmware is up to date.[view_image]

Hi, since you've managed to exhaust the troubleshooting steps that could possibly rectify the problem on your drone, however, it seems that the problem persists, we highly recommend sending the unit into our repair facility for further evaluation. You may refer to the link below. Thank you for your kind and understanding.

https://www.dji.com/support
2020-2-13
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djiuser_TRKm1vLNLLwH
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  9#
Nebuchadnezzar Posted at 2-11 23:16
Good day John  ! can you add a pic showing the problem ?

2020-2-15
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