Hello,

Bestellnummer: 0499704014381 - 19.01.2020 22:33:26 (UTC+1)

I ordered a Mavic Mini Fly More on 19.Jan.2020. I know that shipping will be delayed in case of New Year and Corona Virus. It would be very kind, if you could give a rough estimation when shipping will take place.

Thanks, and good health to the whole team.

Peter

Hi there, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We could not guarantee the delivery time as the logistics situation is objectively affected by the epidemic. We will keep monitoring the situation and prioritize your order delivery as soon as it resumes.
Thank you for your understanding and support.

do you know which courier company will deliver your product?

rania129 Posted at 2-12 21:30
do you know which courier company will deliver your product?

Hi there, sorry for the inconvenience. May we know your order number for better assistance, please? We'd like to help you check it.

DJI Natalia Posted at 2-13 00:01
Hi there, sorry for the inconvenience. May we know your order number for better assistance, please? We'd like to help you check it.

The Order Nr. is 0499704014381

Peter

djiuser_0kApZXj6xWo2 Posted at 2-13 12:11
The Order Nr. is 0499704014381

Peter

Hi Peter, I have replied to your post on the floor 2#.
Because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

DJI Natalia Posted at 2-14 02:33
Hi Peter, I have replied to your post on the floor 2#.
Because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

hi dji,

i appreciate that there is an issue with shipping due to above, but would you mind checking my order as well? i purchased mavic mini on 17.01.2020 ... Número de pedido:        0340604894175
Fecha del pedido:        17/01/2020 00:33:12 (UTC+1)

many thanks

orders are going out ,I received mine today

I ordered my "Fly More Combo" and charging base on 26. January. Order is still on process and not shipped yet. Anyone similar to the order date has his shipped?

djiuser_z7ZDSimTR2qf Posted at 2-18 01:29
hi dji,

i appreciate that there is an issue with shipping due to above, but would you mind checking my order as well? i purchased mavic mini on 17.01.2020 ... Número de pedido:        0340604894175

Your order has been shipped, hope you will receive it soon.

Daario Posted at 2-25 04:48
I ordered my "Fly More Combo" and charging base on 26. January. Order is still on process and not shipped yet. Anyone similar to the order date has his shipped?

Hi Daario, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

DJI Natalia Posted at 2-26 00:12
Hi Daario, because of the novel coronavirus prevention and traffic controls currently in China, the shipment time of your order may be delayed. We are sorry for the inconvenience caused and understand how you feel. We will process it for you as soon as possible. Thank you for your understanding and support.

Hi Natalia,

yeah I got that part (already by mail and chat). Just wanted to know if it's getting shipped within days or more like weeks.

Daario Posted at 2-26 01:59
Hi Natalia,

yeah I got that part (already by mail and chat). Just wanted to know if it's getting shipped within days or more like weeks.

I ordered the mini and fly more combo on 2/19 and mine shipped on 2/23, although it is stuck in Memphis for some reason now.

It sounds like you may have a further issue with your order.

Daario Posted at 2-26 01:59
Hi Natalia,

yeah I got that part (already by mail and chat). Just wanted to know if it's getting shipped within days or more like weeks.

Hi Daario, sorry to have kept you waiting. Your order has been shipped out, please keep close attention to the tracking information. Hope you can receive it soon.

sreese240 Posted at 2-26 05:59
I ordered the mini and fly more combo on 2/19 and mine shipped on 2/23, although it is stuck in Memphis for some reason now.

It sounds like you may have a further issue with your order.

Hi sreese240, I've managed to get your order number via your forum account, I have forwarded the situation to our logistics team. Please wait patiently, thanks.

DJI Natalia Posted at 2-27 04:37
Hi sreese240, I've managed to get your order number via your forum account, I have forwarded the situation to our logistics team. Please wait patiently, thanks.

Thanks Natalia!

Got Mavic Mini on Jan. 25. Thanks, have so much fun.
Stay healthy