hallmark007
Captain
Flight distance : 9812789 ft
Ireland
Offline
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ssylca44 Posted at 3-1 11:07
Here is my experience on this subject:
A few weeks ago, I placed an order close to US $2000 through the DJI online store. A credit card payment was made and confirmed the same day, 'order processing' went on and on for a week with no indication of a shipment. I contacted the 'online chat' to enquire about the delay and was somewhat "suggested" to cancel the order, which I did. To DJI credit the payment was refunded within 48 hours to the credit card company. However, since I bank in CND $ the process did cost me over $11 in fees to exchange from $ CND to US and back.
I think that DJI online sale is misleading the buyers by the statement quote: 'Estimated To Ship: 1 business day after payment confirmation' A good business practice would be to a hold on the full payment until a firm shipping date can be posted. Cruise line, hotels, car rental etc. use this practice.
Maybe Covid19 causing problems, if it is the case it should be noted on website, but it sounds like bad practice to me. |
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