Hello and good day TMRE. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try to update the firmware of your DJI Osmo Mobile 3 to see if the said issue will still persist. I will be posting and official DJI tutorial video on How to Update the Firmware of your DJI Osmo Mobile 3. Please keep us posted on the said issue for further assistance. Thank you.