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DJI fly app Massive application
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3669 51 2-25 15:55
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mockingbird_71
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Ok guys i wondered why my dji fly app that i use with the mavic mini is so large in size.

I have no media in the app at all but still takes up 2.6 gig of space on my iphone XR?


Any ideas why ?







2-25 15:55
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DJI Paladin
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Hi. Thank you for reaching out to DJI Forum. With regards to this concern. Kindly please provide a screenshot of the DJI Fly application consuming 2.6GB of file size. I will forward this information/thread to our designated DJI department for further clarifcation. Thank you.
2-25 16:17
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Renato61
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CCleaner in my S10+ reports 353Mb for the app, 217Mb for data and 6Mb for cache (576Mb total).
2-26 01:01
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Ice_2k
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Romania
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Try Profile -> Settings -> Clear Cache. You have there Video Cache, WebPage Cache, Flight Records Cache. See which one is eating up the space.
2-26 01:08
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mockingbird_71
First Officer
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i will get some pics up now
2-26 01:08
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Ice_2k
First Officer
Flight distance : 320988 ft
Romania
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DJI Paladin Posted at 2-25 16:17
Hi. Thank you for reaching out to DJI Forum. With regards to this concern. Kindly please provide a screenshot of the DJI Fly application consuming 2.6GB of file size. I will forward this information/thread to our designated DJI department for further clarifcation. Thank you.

I may have spoke too soon with respect to clearing the cache... i did the clear video cache from the app but iOS is still reporting the app using *a lot* of space



2-26 01:12
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mockingbird_71
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Ice_2k Posted at 2-26 01:08
Try Profile -> Settings -> Clear Cache. You have there Video Cache, WebPage Cache, Flight Records Cache. See which one is eating up the space.

Its the first thing i checked

2-26 01:13
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mockingbird_71
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DJI Paladin Posted at 2-25 16:17
Hi. Thank you for reaching out to DJI Forum. With regards to this concern. Kindly please provide a screenshot of the DJI Fly application consuming 2.6GB of file size. I will forward this information/thread to our designated DJI department for further clarifcation. Thank you.

Can i leave it in your capable hands to help me reason why thae app is so big ?






2-26 01:15
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JeromeM
Second Officer
Flight distance : 144757 ft
Hong Kong
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I was also at 2Ggb. That’s a good info.. Thanks
2-26 01:18
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mockingbird_71
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JeromeM Posted at 2-26 01:18
I was also at 2Ggb. That’s a good info.. Thanks

and how did you deal with the issue? thats massive for a app on the phone.
2-26 01:20
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InspektorGadjet
Captain
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I wondered too if deleting all the data would have  negative effect or not...
2-26 01:38
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JeromeM
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Yes, I have DJI Go 4 for the Mavic Air since October. Never clean before.... I already got the message Video Cache full..
I was searching in the app and not in the setting of the app.
That's easy to clean. Just be aware in the “Editor” you will not find anymore the video or picture.
2-26 01:40
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DJI Paladin
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mockingbird_71 Posted at 2-26 01:15
Can i leave it in your capable hands to help me reason why thae app is so big ?

Thank you for these update. I will forward these information to our designated DJI support team to further clarify these matter. Thank you.
2-26 08:27
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DJI Paladin
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Ice_2k Posted at 2-26 01:12
I may have spoke too soon with respect to clearing the cache... i did the clear video cache from the app but iOS is still reporting the app using *a lot* of space

[view_image]

Thank you for providing additional details regarding this matter. I will forward these information to our designated DJI support team for further clarification. Thank you.
2-26 08:30
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mockingbird_71
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DJI Paladin Posted at 2-26 08:30
Thank you for providing additional details regarding this matter. I will forward these information to our designated DJI support team for further clarification. Thank you.

much appreciated and look forward to the resolution coming back on this matter
2-26 10:45
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Ice_2k
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DJI Paladin Posted at 2-26 08:30
Thank you for providing additional details regarding this matter. I will forward these information to our designated DJI support team for further clarification. Thank you.

Correction: it cleared up eventually, I think it took a while for iOS to re-measure the app after clearing the cache.
2-26 11:47
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deathsquad
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Flight distance : 809098 ft
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Clear your cache.
2-26 12:01
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Occams Razor
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United States
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Thanks for point that out but Fly is less of a worry than DJI Go 4. I'm approaching 11 GB on my iPhone 11 and I don't fly that much from my phone. I need to check my iPad.

2-26 13:09
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mockingbird_71
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right gents

the thread that was started by me was to identify a potential issue with the fly app that is used for the mavic mini!

the go app is not the same totally different so sugest if you have a similar problem start another thread and dont hijack this one!

if in doubt read the title. and i quote 'DJI fly app Massive application' I am not intrested in any other app!
2-26 14:54
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mockingbird_71
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If thats remark is directed at me then if you read my post you can see the cache is completely empty
2-26 14:55
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mockingbird_71
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If thats remark is directed at me then if you read my post you can see the cache is completely empty. Thanks to the other posters who actually tried to keep it on topic !
2-26 14:56
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DJI Paladin
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mockingbird_71 Posted at 2-26 10:45
much appreciated and look forward to the resolution coming back on this matter

You are more than welcome and thank you for your valued support.
2-26 15:04
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mockingbird_71
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DJI Paladin Posted at 2-26 15:04
You are more than welcome and thank you for your valued support.

Thank you ! just to reitterate this is about the dji fly app used with the mavic mini not any other software that has been mentioned in this thread.
2-26 15:08
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deathsquad
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mockingbird_71 Posted at 2-26 14:56
If thats remark is directed at me then if you read my post you can see the cache is completely empty. Thanks to the other posters who actually tried to keep it on topic !

What do you think is taking all the space? Lol. Go to settings in the fly app it tells you exactly what and how much data is being used and also allows you to clear it there.
2-26 16:33
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Occams Razor
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mockingbird_71 Posted at 2-26 14:54
right gents

the thread that was started by me was to identify a potential issue with the fly app that is used for the mavic mini!

Relax dude - no one is hijacking your thread.  i don't have a storage issue because I have 256 GB to play with.  However, I didn't realize these apps were such storage hogs.  I took a look at the Fly app and if you go to "Album" on the home screen, try deleting any stored videos and photos.  I deleted all of my videos and the app dropped from 3GB down to 1GB.  Still seems like a lot but much better.   Cheers!
2-26 18:16
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Jim_H
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Malaysia
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end up i delete and reinstall then the DJi Fly app size back to normal..
2-26 19:47
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mockingbird_71
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Occams Razor Posted at 2-26 18:16
Relax dude - no one is hijacking your thread.  i don't have a storage issue because I have 256 GB to play with.  However, I didn't realize these apps were such storage hogs.  I took a look at the Fly app and if you go to "Album" on the home screen, try deleting any stored videos and photos.  I deleted all of my videos and the app dropped from 3GB down to 1GB.  Still seems like a lot but much better.   Cheers!

members of this forum cant help themsleves posting up totally irrelevant information. The size of the phone isnt the issue its the size  of the application that is sat on the phone. i found it strange how people started posting pictures up of the go 4 app which has nothing to do with the original post. jog on
2-27 00:22
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mockingbird_71
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deathsquad Posted at 2-26 16:33
What do you think is taking all the space? Lol. Go to settings in the fly app it tells you exactly what and how much data is being used and also allows you to clear it there.

And if you looked at my original post you can see ive already cleared the cache in settings? did you bother to look? no i didnt think so.
2-27 00:24
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mockingbird_71
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Jim_H Posted at 2-26 19:47
end up i delete and reinstall then the DJi Fly app size back to normal..

finally a post on topic. cheers jim will try this again although ive deleted and re downloaded the app 3 times and the same happens again?
2-27 00:26
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Jim_H
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mockingbird_71 Posted at 2-27 00:26
finally a post on topic. cheers jim will try this again although ive deleted and re downloaded the app 3 times and the same happens again?

oh I am using iOS by the way, and then also do check the DJI Fly app's creator, the portion of the app where you can combine the recorded videos, sometimes there's draft files there, i also remove that to get back my storage space...
2-27 18:12
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120ccpm
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Interesting...  DJI Fly on my iPhone only takes 270MB, 220 for the app and 50 for the data (as reported by iOS). From within DJI Fly, I only see 16MB used for the Flight Records. Since you already cleared the various caches from the app, maybe you can try a couple things (first two have near-zero chance of success, but you never know):
- close the app completely (double-click on Home Button, then swipe up to close an app) then re-open it
- turn off the phone and back on
- open the Files app and browse the DJI Fly folder structure to see if you find something

EDIT: I also see that you tried uninstalling and reinstalling the app. Try uninstalling it one more time, then open the Files app and make sure there is no DJI Fly folder there. If it's there, see if you can delete it. Then reinstall DJI Fly.
2-27 18:56
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deathsquad
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mockingbird_71 Posted at 2-27 00:24
And if you looked at my original post you can see ive already cleared the cache in settings? did you bother to look? no i didnt think so.

Turn your device on and off. It's probably something to do with your device if you have cleared the cache and it still says it's using the space.
3-1 19:46
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120ccpm
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To the OP: did you get this resolved? If yes please share, so others can benefit from your experience.
3-5 07:46
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mockingbird_71
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120ccpm Posted at 3-5 07:46
To the OP: did you get this resolved? If yes please share, so others can benefit from your experience.

Dji have yet to respond ! So no news !
3-5 10:21
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Ingo Sundowner
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mockingbird_71 Posted at 3-5 10:21
Dji have yet to respond ! So no news !

Youre going to wait some then mate!! Hope you get this resolved though
3-5 10:36
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mockingbird_71
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Ingo Sundowner Posted at 3-5 10:36
Youre going to wait some then mate!! Hope you get this resolved though

I’m in no rush I’m waiting for tech to sort out another compatibility issue with another piece of software too ! Gives them something to do ! In the meantime I will be out flying
3-5 12:29
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120ccpm
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mockingbird_71 Posted at 3-5 10:21
Dji have yet to respond ! So no news !

Have you tried what I suggested in my previous post?
3-5 18:37
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mockingbird_71
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120ccpm Posted at 3-5 18:37
Have you tried what I suggested in my previous post?

Sorted the issue myself ! reinstalled it a few times now seems to work without a massive data and file allocation in the iphones memory. so all now sorted thanks for the input everyone youve been great
3-11 16:47
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Drone Diver
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Cache is a bit big. You been recording and not clearing?
3-12 01:33
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mockingbird_71
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Drone Diver Posted at 3-12 01:33
Cache is a bit big. You been recording and not clearing?

Thats what i thought at the beggining and do clear the cache when ive been flying during the day? now ive opted for no video cache at all flown twice with no issues! and the application remains around 250/300 meg? all i can do now is see if it remains the same?
3-12 01:43
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