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SMART Controller
878 3 2020-3-2
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Village Video
lvl.3
Flight distance : 23301 ft
United States
Offline

DEAR DJI
Smart Controller down Less than 90 days old
  
Tried calling Friday while you were supposedly open Recording says your closed 5pm West coast time
  
Tried Chat  too. Also says your closed 430 pm west coast time
  
Wrote to you Friady Night
  
No answer Monday 230pm NY time
  
Called Today …  Call Transferred ....Wait 10 minutes then disconnected
  
Call back
  
Wait 21 minutes after call was transferred
  
Disconnected again!
  
Look for serial number for smart controller…NOT ON UNIT Can’t send it back using online support
  
No chat available to be found
  
Yes I know you can get the serial number on the screen BUT THE SCREEN DOESN’T WORK

So if I have it straight
You can't email
You can't phone
You can't order repair online

HELLO ANYONE OUT THERE ... HELP!!


2020-3-2
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DJI Diana
Administrator
Flight distance : 2408 ft

Online

Hi, we apologize again for the issues you've experienced recently with our phone support. Kindly provide us the phone number you used in contacting us. We'd like to investigate and take this opportunity to improve. Thank you so much for your patience. Besides, the email has been replied and our support team has provided the SN of your Smart Controller. Actually, when filling in the Online Repair Form, you can also select the Product Model if you cannot retrieve the SN. Online chat can be found here: https://www.dji.com/support?site=brandsite&from=nav
2020-3-2
Use props
Village Video
lvl.3
Flight distance : 23301 ft
United States
Offline

DJI Diana Posted at 3-2 14:28
Hi, we apologize again for the issues you've experienced recently with ou phone support. Kindly provide us the phone number you used in contacting us. We'd like to investigate and take this opportunity to improve. Thank you so much for your patience.Besides, the email has been replied and our support team has provided the SN of your Smart Controller. Actually, when filling in the Online Repair Form, your can also select Product Model if you cannot retrieve the SN. Online chat can be found here: https://www.dji.com/support?site=brandsite&from=nav

#1 There is no smart controller here... See your own link
# 2 Online chat was not available
#3 There is no way to proceed with out serial number
#4 You cant get the serial number if your controller doesn't work
# 5 Serial number is not visible on back of unit IT IS UNREADABLE even if you take a pix and blow it up!
    the ink is worn out after a dozen flights POOR PRINTING
#6   I know its not you! Its the unresponsive company. If the management doesn't care we are all
       screwed

2020-3-3
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Online

Village Video Posted at 3-3 07:18
#1 There is no smart controller here... See your own link
# 2 Online chat was not available
#3 There is no way to proceed with out serial number

Hi Bob, One of the Managers sent you an email. Please check and reply later. Thank you.
2020-3-3
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