Hi,

I am writing to inform you that I have lost my new DJI spark just after it took off. As soon as it took off, I lost control of it and it started drifting away. I tried to flow it..but it flew out of sight and I could not locate it with the inbuilt find my drone, as the location it was showing at that time was flawed. I got back and found the flight logs and went searching again but for no avail. This is the link to my flight logs  https://www.phantomhelp.com/logviewer/4JSV0C0HZUMLZ2L8KR9Z/ . Kindly help me out with this. I was just starting to love the product until this happened, and to no fault of mine.
Hoping for a good and quick response.

Best Regards,
Nikhil

Hello and good day Nikhil. I am sorry to read and to know what happened to your previous flight with your DJI Sparki. Since this unfortunate incident happened. Kindly please contact out DJI Support Team for further assistance at https://www.dji.com/support?site=brandsite&from=nav. We would our best to find out the reason of the incident and then the corresponding resolution would be provided. Again I am sorry for your loss and thank you for your understanding.

Sorry to hear this, hope they are able to do something for you