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Flight data sync not working
5241 15 2020-3-28
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CS42
lvl.1
Flight distance : 10404 ft
Germany
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Hello,

It seems the flight data sync within the DJI Fly app does not work for my account.

As soon as I activate the automatic sync in the app settings the flight distance and flight time values in the app turn into some values which match a state after the first 3 flights. The remaining 24 seems to be missing even if I can see them in the details.

I'm using DJI Fly app on IOS.

Maybe someone has a hint how this can be fixed.



2020-3-28
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djiuser_Sh8yh1ZwqXu1
New
Flight distance : 52684 ft
Czechia
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Hello CS42!

I have similar problem. Moreover I use two both iPhone and Ipad with RC. In both devices I have stored different flight logs i Flight data center in the DJI FLY app.
When I turn ON the  Auto-sync Flight Records option I get the same information on both devices BUT they are old and they exclude some flights.
Picture this: When auto sync is turned ON on both devices (iPhone and ipad) a get summary:
16,1km 4.42h, flights 55
but when I turn it off I get
IPhone 16,8km 4.85h, flights 44
Ipad 6.52h 27,4km, 51 flight

and just one thing to add! When auto sync is turned ON although summary is the same on the list there are different flights on the lists in both devices

How to push the flights info from cache?!


kind regards
BooBoo
Mavic Mini user
Ipad mini 5 ios 12.3.1
IPhone 7+ ios13.3.1.
2020-3-28
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InspektorGadjet
lvl.4
Flight distance : 439915 ft
Spain
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Same thing here... this happened a while back and my guess is that DJI Servers are full.
Covid-19 confinement is not helping.
2020-3-29
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StubbornSwiss
lvl.4
Flight distance : 480771 ft
United States
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I'm experiencing the same thing, syncing my flight records between an ios device and an Android device.
Where it would resolve itself a few hours after a flight, now it appears not to do so, and is also showing errors in the data presented.
Hope this will eventually be resolved.
2020-3-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi CS42, sorry for the difficulties with the APP, may we verify the DJI Fly APP version first?
2020-3-29
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CS42
lvl.1
Flight distance : 10404 ft
Germany
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DJI Mindy Posted at 3-29 23:49
Hi CS42, sorry for the difficulties with the APP, may we verify the DJI Fly APP version first?

Hello Mindy,

Thanks for replying.

I use the latest in the Appstore available version of DJI Fly app: Version 1.0.8(66)

Regards,
Chris
2020-3-30
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dmmohl
lvl.1
Flight distance : 27671 ft
United States
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Same issue... Following this thread.
2020-3-31
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djiuser_Sh8yh1ZwqXu1
New
Flight distance : 52684 ft
Czechia
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DJI Mindy Posted at 3-29 23:49
Hi CS42, sorry for the difficulties with the APP, may we verify the DJI Fly APP version first?

Helle Mindy, Hello CS42,

please keep on working out this issue
I still have this problem

I use:

Ipad mini (iOs 13.3.1) DjiFly app1.0.8(66) and I see this flights data:
5.62h 23,1km 62 flights (when sync turned on)
7,82h 36,3km 58 flights (when sync turned off)
and please be informed all flights are uploaded to app…

the same thing with my iPhone 7+ (iOs 13.3.1.) (DjiFly app1.0.8(66)
5.62h 23,1km 62 flights (when sync turned on)
5.20h 17,9km 45 flights (when sync turned on)

how to make it work OK?? please h e l p !!
regards BooBoo
2020-4-4
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djiuser_Sh8yh1ZwqXu1
New
Flight distance : 52684 ft
Czechia
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correcting one mistake
he same thing with my iPhone 7+ (iOs 13.3.1.) (DjiFly app1.0.8(66)
5.62h 23,1km 62 flights (when sync turned on)
5.20h 17,9km 45 flights (when sync turned OFF!!)
2020-4-4
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djiuser_qxnOUf0LQCvn
lvl.1
Flight distance : 12142 ft
Sweden
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I think I have the same issue, just got my Mavic Mini and started to fly. When turning auto-sync ON it says 0 flights, but I can see the 3 ones I did as individual flight records. If I turn the auto-sync off the app says I have the 3 flights. Very wierd.
2020-4-11
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m80116
lvl.4
Flight distance : 3264131 ft
Italy
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Strangely enough today it says I have 1 flight to upload while I thought everything was already uploaded since I don't fly from at least half a month.
2020-4-11
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arborad
lvl.2
Flight distance : 419272 ft
Slovakia
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Same problem. With sync turned on, the number of flights shows correctly but the total flight time and distance is incorrect. It shows all data correctly when sync is off
iOS version app 1.0.8 and Android app 1.0.8

Sync OFF


Sync ON
2020-4-12
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StubbornSwiss
lvl.4
Flight distance : 480771 ft
United States
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I totally agree with you. The flight sync feature is completely messed up right now.

Must be a virus!

C'mon DJI....... we really deserve accurate logging and syncing of our flights within the DJI app.
2020-4-12
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m80116
lvl.4
Flight distance : 3264131 ft
Italy
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I am wondering if the disagreement isn't right. I re-installed the app in February after deleting all the data of the former installation (including flight data). I have a disagreement of about 20 Km, I suspect it might be exactly what I have done w/ the other installation. With synch I can see all the uploaded flights.

I have one if the one and only flight that I've pulled down from the online database (and pertaining to the former installation) is counted when offline or not.
2020-4-12
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ABeardedItalian
lvl.4
Flight distance : 1063107 ft
United States
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Same as others as it use to update on the forums but has long since stopped, I sync all my flights with AirData anyways to keep track.

2020-4-12
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djiuser_yppn8SgTbKJB
New
Flight distance : 9567 ft
Netherlands
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Brand new user. Love my DJI Mini SE. But I do have exactly the same issue. Original problem has been reported 2 years ago. Any updates?
2022-6-12
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