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Error Code: 30210 after one Day of using...
18323 27 2020-4-2
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JacknullP
lvl.1
Flight distance : 2684 ft
Germany
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Hello everyone,
Yesterday I finally got my Mavic Mini with the Fly more combo and the DJI care refresh.
I loaded the batterys and fow a little bit. The drone started and landed normaly.Today I wanted to fly a second time and now to the problem:
I was ready to takeoff but it said: Fehler: Stromversorgung. Neustart durchführen.(Code: 30210)
                          ore in English: Error: Powersystem/supply. Restart.



I tried to restart...
...I tried it more then one time with all three batterys and I looked whether there was a new update for the drone.
I didnt work.

I thought maybe the package fell down while the shipment and somenthing get loose. But I dont have any experience in that case.

Anyone an idea what that error is and what I should do.

2020-4-2
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m80116
Captain
Flight distance : 3264131 ft
Italy
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Try downloading the DJI Assistant 2 For Mavic software. Connect your drone at power up with it and refresh with the latest firmware, both the drone and every battery in your set. Disconnect every time, swap battery and repeat the update on the battery for the next pack.
2020-4-2
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JacknullP
lvl.1
Flight distance : 2684 ft
Germany
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m80116 Posted at 4-2 08:07
Try downloading the DJI Assistant 2 For Mavic software. Connect your drone at power up with it and refresh with the latest firmware, both the drone and every battery in your set. Disconnect every time, swap battery and repeat the update on the battery for the next pack.

Thank youf for the Idea.
I updated every battery but it didnt work.
But I heared a quiet hiss this time. I think somenthing is wrong with the hardware.
So I'll contact the support.
2020-4-2
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jakboys
lvl.1
Flight distance : 280883 ft
Canada
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Hey Jack,
Good Luck with Support.

While waiting, maybe this may help.

Since you just received it...

Prior to the battery update,
Updating the other firmware/software for the drone and remote,
should be performed and verified.

You will need the DJI Assistant 2 for Mavic first. (linked)

- DJI Assistant 2 for Mavic   - to update drone, remote, and other required installs.

Update Drone, Remote, Databases, Registration, Batteries,
And whatever else, This should ultimately result in,
Upgrading the Mavic Mini, to default, stable firmware, version 1.06.

_______________________________________


To the brave*...

The official DJI Fly firmware APK (version -1.08) for Android.

- DJI Mavic Mini Firmware 1.08- APK (Android)

*The problem with this firmware (version 1.08), is phone compatibility, and the varying resulting issues.            
To use this official DJI Fly- APK version 1.08 safely, perform a phone/tab compatibility verification.
Do some indoor testing, and low-altitude tests, prior to normal flight. (highly recommended)



2020-4-2
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crash1sttime
First Officer
Flight distance : 1047503 ft
United Kingdom
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jakboys Posted at 4-2 10:01
Hey Jack,
Good Luck with Support.

did ya mean to post that 3 times ?
2020-4-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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crash1sttime Posted at 4-2 11:50
did ya mean to post that 3 times ?

No worries, we will delete the duplicated posts.
2020-4-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi JacknullP, we apologize for the trouble with Mavic Mini, may we have a screenshot of the English version error message or a short video? We would be grateful if you could provide us the Flight Controller Aircraft Data for further analysis.
1. Download DJI Assistant 2 from the official website. Download link: https://www.dji.com/mavic-mini/downloads
2. Launch DJI Assistant 2. Within 20 seconds after the Mavic Mini is powered on, connect it to DJI Assistant 2.
3. After DJI Assistant 2 recognizes the aircraft, choose "Log Export", and then click "Save to local".
4. The final exported data are ".dat" files.
5. Upload to Dropbox or Google Drive and post the link here.
2020-4-3
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JacknullP
lvl.1
Flight distance : 2684 ft
Germany
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DJI Mindy Posted at 4-3 01:48
Hi JacknullP, we apologize for the trouble with Mavic Mini, may we have a screenshot of the English version error message or a short video? We would be grateful if you could provide us the Flight Controller Aircraft Data for further analysis.
1. Download DJI Assistant 2 from the official website. Download link: https://www.dji.com/mavic-mini/downloads
2. Launch DJI Assistant 2. Within 20 seconds after the Mavic Mini is powered on, connect it to DJI Assistant 2.

Hello Mindy,
I'm not able to change the language of my DJI Fly App, means I can only take a screenshot of the german error message.
I've downloaded the Log data and put it in a dropbox folder with a screenshot of the german message.

The link: https://www.dropbox.com/sh/5s3caobuewsmqrs/AADJLLKsdckejyhYrKg5wanka?dl=0
2020-4-3
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Rishi_5
lvl.1
Flight distance : 186883 ft
India
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JacknullP Posted at 4-3 04:07
Hello Mindy,
I'm not able to change the language of my DJI Fly App, means I can only take a screenshot of the german error message.
I've downloaded the Log data and put it in a dropbox folder with a screenshot of the german message.

hey jacknullp have you got a response yet my drone has the same issue and I'm not sure what to do I assume its the ESC  which is broke lemme know when you get an update

2020-7-5
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rramjet
lvl.1

United States
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My Mini started giving this error code after not having used it for a few months. It’s been stored in the soft carrying bag I received with it. It worked perfectly the last time I used it. I’ve ordered a new ESC board for it but would rather get it working instead of taking it apart. I’ve checked and all the motors are rotating free.i restarted it many times tried my spare battery and downloaded the latest firmware. All no help.
2020-7-14
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fans29a53285
lvl.1
Flight distance : 144852 ft
United States
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How do you change such board? Is it easy?
I have the same issue and DJI service center replied that they are closed and this repairs might be delayed for a while. I don’t know who else to contact.
2020-7-15
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djiuser_ohMuDJRxNQqL
lvl.3
Flight distance : 21701883 ft
Canada
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m80116 Posted at 4-2 08:07
Try downloading the DJI Assistant 2 For Mavic software. Connect your drone at power up with it and refresh with the latest firmware, both the drone and every battery in your set. Disconnect every time, swap battery and repeat the update on the battery for the next pack.

Will try this... thanks
2020-7-23
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djiuser_ohMuDJRxNQqL
lvl.3
Flight distance : 21701883 ft
Canada
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djiuser_ohMuDJRxNQqL Posted at 7-23 21:02
Will try this... thanks

Did your idea work?
2020-7-23
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Eugekiwi
lvl.1

New Zealand
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DJI Mindy Posted at 4-3 01:48
Hi JacknullP, we apologize for the trouble with Mavic Mini, may we have a screenshot of the English version error message or a short video? We would be grateful if you could provide us the Flight Controller Aircraft Data for further analysis.
1. Download DJI Assistant 2 from the official website. Download link: https://www.dji.com/mavic-mini/downloads
2. Launch DJI Assistant 2. Within 20 seconds after the Mavic Mini is powered on, connect it to DJI Assistant 2.

HI my partner and i have being getting this same error today after it did a strange take off and then half crashed on the beach form like under one meter. We saw on YouTube to swap propellers we did this didn't help. Now it is saying error 30210 the drone has not even had 1 hour of flying yet. We have tried to update firmware this worked but didn't solve issue. We have the data log downloaded.
Any one able to help
IMG_2181.JPG
2020-8-2
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m80116
Captain
Flight distance : 3264131 ft
Italy
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You may want to upload your .txt log here: https://www.phantomhelp.com/LogViewer/Upload/

Might be a call for warranty claim.
2020-8-2
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Eugekiwi
lvl.1

New Zealand
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m80116 Posted at 8-2 06:16
You may want to upload your .txt log here: https://www.phantomhelp.com/LogViewer/Upload/

Might be a call for warranty claim.

HI thank you for reply i cant upload the file as datcon cant read it as doesnt support the mavic mini dat file. Any suggestions? Sorry new to all this and the link you wrote says cant upload dat file.
2020-8-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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Eugekiwi Posted at 8-2 00:20
HI my partner and i have being getting this same error today after it did a strange take off and then half crashed on the beach form like under one meter. We saw on YouTube to swap propellers we did this didn't help. Now it is saying error 30210 the drone has not even had 1 hour of flying yet. We have tried to update firmware this worked but didn't solve issue. We have the data log downloaded.
Any one able to help

I am sorry for the issue, as the drone experienced a crash incident, and there are power system and gimbal errors, I may suggest that you send the drone back for diagnosis and service.
Please fill out the online repair request on our official web and then send the drone back https://repair.dji.com/repair/index. If there is a doubt about the incident, please tick "Apply for data analysis" when filling the info and we will check out the flight data.
2020-8-2
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m80116
Captain
Flight distance : 3264131 ft
Italy
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We just need the .txt log. See in your Mobile Device folder   DJI » dji.go.v5 » FlightRecord, named by date.

Upload to https://www.phantomhelp.com/LogViewer/Upload/
or https://airdata.com/

2020-8-3
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Eugekiwi
lvl.1

New Zealand
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DJI Mindy Posted at 8-2 22:42
I am sorry for the issue, as the drone experienced a crash incident, and there are power system and gimbal errors, I may suggest that you send the drone back for diagnosis and service.
Please fill out the online repair request on our official web and then send the drone back https://repair.dji.com/repair/index. If there is a doubt about the incident, please tick "Apply for data analysis" when filling the info and we will check out the flight data.

Thank you for information.
2020-8-3
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Eugekiwi
lvl.1

New Zealand
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m80116 Posted at 8-3 05:14
We just need the .txt log. See in your Mobile Device folder   DJI » dji.go.v5 » FlightRecord, named by date.

Upload to https://www.phantomhelp.com/LogViewer/Upload/

Thank you i will try once get back home
2020-8-3
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Eugekiwi
lvl.1

New Zealand
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m80116 Posted at 8-3 05:14
We just need the .txt log. See in your Mobile Device folder   DJI » dji.go.v5 » FlightRecord, named by date.

Upload to https://www.phantomhelp.com/LogViewer/Upload/

https://www.phantomhelp.com/LogViewer/5A2P23AA0LVE0SU1MIJT

https://www.phantomhelp.com/LogViewer/53352WBR1EXV1LWIMBK9

Dont know if this is what you need
2020-8-3
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Eugekiwi
lvl.1

New Zealand
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m80116 Posted at 8-3 05:14
We just need the .txt log. See in your Mobile Device folder   DJI » dji.go.v5 » FlightRecord, named by date.

Upload to https://www.phantomhelp.com/LogViewer/Upload/

Took it to the shop and they are replacing it thank you for help everyone.
2020-8-3
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m80116
Captain
Flight distance : 3264131 ft
Italy
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The problem was immediate... it's either a problem with the ESC or some motor blockage. If you don't hand launch and palm land where there's sand you rink of seriously damage the Mini. The motors are open and quite sensitive to dust and grit.
2020-8-4
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Sean-newbie
Captain
Flight distance : 15997 ft
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United Kingdom
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m80116, where are you looking to see that information? thanks
2020-8-4
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m80116
Captain
Flight distance : 3264131 ft
Italy
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I was looking at your flight logs from FRAP.
2020-8-4
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fans42871892
lvl.1
Flight distance : 43540 ft
United States
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I'm getting the same error after 2 minutes of flight time?
2020-10-14
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djiuser_v1r7GJqhMnYH
lvl.1
United States
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im having the same exact problem with mine
2020-12-25
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Cients
First Officer
Flight distance : 5537369 ft
Portugal
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jakboys Posted at 4-2 10:01
Hey Jack,
Good Luck with Support.

Excellent information.
Thank you!
2020-12-26
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