Hello, The term of one year of service ends shortly. Is it possible to renew it? Thanks for your information.

Best regards and stay safe!

https://store.dji.com/product/dji-care-refresh-mavic-air

ting-ting Posted at 4-7 13:56
https://store.dji.com/product/dji-care-refresh-mavic-air

This does not answer my query. Thank you!

At the moment refresh+ is only available in these countries - Mainland China, Hong Kong, Taiwan, North America (U.S. and Canada) and Australia, is there any plan to extend that?

Hi there, sorry to let you know that you are unable to renew it. Currently, each product is eligible only once for DJI Care Refresh/DJI Care Refresh+.

At the moment, DJI Care Refresh + is only available to customers in Mainland China, Hong Kong, Taiwan, North America (U.S. and Canada) and Australia. If your DJI Care Refresh has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh + which extends your coverage for one more year as well as prolonging your product’s warranty and provides one more replacement service. The supported region or country may be different for some products. You can check whether DJI Care Refresh + is available in your country on the DJI Online Store.

We appreciate your kind understanding. Best regards and stay safe.

DJI Natalia Posted at 4-8 23:10
Hi there, sorry to let you know that you are unable to renew it. Currently, each product is eligible only once for DJI Care Refresh/DJI Care Refresh+.

At the moment, DJI Care Refresh + is only available to customers in Mainland China, Hong Kong, Taiwan, North America (U.S. and Canada) and Australia. If your DJI Care Refresh has not yet expired, and there is at least one product replacement left, then you can purchase DJI Care Refresh + which extends your coverage for one more year as well as prolonging your product’s warranty and provides one more replacement service. The supported region or country may be different for some products. You can check whether DJI Care Refresh + is available in your country on the DJI Online Store.

Hello Natalia! Thanks for your quick feedback!  I want to let you know that as a DJI customer, I feel discriminated against with this DJI attitude.

It is striking that a simple renewal for the service is only available in a few countries, but DJI sells worldwide.

However, don't take it personally. It is simply a comment on the discomfort caused by this attitude of DJI.

As I said before, thanks for your quick response. Best regards.

QQRUCH Posted at 4-9 03:38
Hello Natalia! Thanks for your quick feedback!  I want to let you know that as a DJI customer, I feel discriminated against with this DJI attitude.

It is striking that a simple renewal for the service is only available in a few countries, but DJI sells worldwide.

Hi QQRUCH, you are welcome. I will forward your suggestion to the related team. Best regards!

DJI Natalia Posted at 4-10 00:49
Hi QQRUCH, you are welcome. I will forward your suggestion to the related team. Best regards!

Hi Natalia, thank you very much. I think it is very important for all DJI customers who are not in that list of countries, but who are also DJI customers.

Sincerely! Stay safe!