ManOfKnight
lvl.1
United States
Offline
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DJI Natalia Posted at 4-7 19:15
Hi fansda5a6aa0, I'm sorry to hear the issue with your battery. Please use the DJI official charger to charge for the batteries. If the issue persists, you are recommended to send it in for a diagnosis.
You may start an online repair request on our official web and then send it back. Here is the link: https://repair.dji.com/repair/index?site=brandsite&from=nav or contact our support team at this link: http://www.dji.com/support to open a case and then send it in.
Please be advised that due to COVID-19 prevention and traffic controls, product repairs and shipment times are expected to be delayed.
Thank you. I was looking for how to submit an issue. I've never had an issue with my Phantom 4, so I didn't know how to submit a ticket. Appreciate the fast response. |
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