CAMERA WON'T FOCUS!!!
537 1 2020-4-8
Uploading and Loding Picture ...(0/1)
o(^-^)o
Alex of Smeg
New

United Kingdom
Offline

I'm having trouble with the camera on my Mavic Pro. It will not focus on anything, the whole screen is just super blurry. I can tap on screen and it makes the noise as if it has gained focus but still just a blur. Even in MF, I can go through the entire focal range and it won't focus on anything. It's as if the mechanism is only operating in a portion of its entire range. For example if macro was 0% and infinity was 100%, it only seems to operate between 80-100% - you can see this in the video linked below:
https://photos.app.goo.gl/LYNuah8s7joR7vCZ9

Also, the auto exposure doesn't seem to operate at all. I can turn the device towards the sun and the screen just goes white

All I can think is that it's a hardware issue - the camera focus mechanism is faulty. I have tried everything I've been advised to such as:

Checked all camera settings both in Auto and Manual
Calibrate IMU, gimbal, compass
Reset camera settings
Downgraded to previous firmwares and also updated back to latest on both AC and RC
Factory Reset
Removed SD card
Uninstalled and reinstalled android app
Tried using different android device

2020-4-8
Use props
DJI Natalia
Administrator

Offline

Hi Alex, I'm sorry to hear about the issue with your drone. Please set the shooting mode and the focus mode to manual-enabled ones. If the problem persists after several attempts, please send in the aircraft for further analysis.
You may start an online repair request on our official web and then send it back. Here is the link: https://repair.dji.com/repair/index?site=brandsite&from=nav or contact our support team at this link:
http://www.dji.com/support to open a case and then send it in. Please be advised that due to COVID-19 prevention and traffic controls, product repairs and shipment times are expected to be delayed.
2020-4-9
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules