DJI Diana
Administrator
Flight distance : 2408 ft
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Hi James, I'm sorry to hear about the difficulties that you encountered. You have misunderstood that the DJI Care Refresh is not available in Canada, actually, it is the ONLINE REPAIR REQUEST service not available in Canada at present.
You are recommended to contact our support team via http://www.dji.com/support to open a case and then send it in for service, your DJI care refresh is valid to be used.
Hope this helps. Thank you.
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