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Repair progress inquiry?
872 5 4-27 02:53
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olliebaangg
lvl.1
Flight distance : 469974 ft
Poland
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The package was delivered to the site on April 23 and I still have no confirmation on the DJI website.

My case number: CAS-4187606-N8P4T0

Please help

4-27 02:53
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi olliebaangg, thanks for reaching DJI Forum, upon checking your case, it seems you didn't send in the drone via the shipping label we sent you. If the drone was shipped on your own, may we have your tracking number for further support?
4-27 04:30
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fans0ad84d23
lvl.1
Flight distance : 469974 ft
Poland
Offline

Yes, I sent by DPD courier (www.dpd.nl or .de or .pl), the parcel number is 13169116003343, I received information the parcel was received by a person named Hendricks at Daelderweg 21
NL-6361HK NUTH
4-27 05:02
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans0ad84d23 Posted at 4-27 05:02
Yes, I sent by DPD courier (www.dpd.nl or .de or .pl), the parcel number is 13169116003343, I received information the parcel was received by a person named Hendricks at Daelderweg 21
NL-6361HK NUTH

Thank you for providing the tracking number, the check-in step was delayed because of the weekend, we will inform the repair center to process in priority, sorry for the inconvenience, email notification of each repair step will be sent to you, please pay attention to it. Thank you for your understanding and patience.
4-27 05:17
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Diego Heredia
lvl.1

Peru
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The package was delivered to the site on May 15th Refresh Care Express for replacement and I still have no confirmation on the DJI website.

Case CAS-4276873-K4F0L8

Please Help


5-25 15:28
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Diego Heredia Posted at 5-25 15:28
The package was delivered to the site on May 15th Refresh Care Express for replacement and I still have no confirmation on the DJI website.

Case CAS-4276873-K4F0L8

We sincerely apologize to have kept you waiting, the repair process is expected to be delayed affected by the epidemic, we have informed to the team to check and expedite, the email notification will be sent to you once it is checked-in, sorry again for the inconvenience caused.
5-26 01:07
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