The Saint
First Officer
Flight distance : 5902228 ft
United States
Offline
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well if that's true, it sucks. why would you have to ship a bunch of your batteries back to dji first? that's ridiculous. dji needs to find a way to ship activated batteries to you and then you swap them out and ship bad ones back to dji. otherwise, the entire kit is going back to Best Buy to swap out or back to the retailer for a refund while you buy from elsewhere. and we all know what happens to a store return, they don't get "fixed" but they get returned to the manufacturer.
customers don't like to make "warranty" claims on day one right out of the package (especially not $1000 one) and they certainly don't want to ship back parts across the country to somewhere they didn't buy it from. unless we hear from the forum (or elsewhere on the internet) that dji is handling this quickly and efficiently, most people are not going to take a chance because we all know dji has battery supply issues and if you get a service reply that says dji received your defective batteries and will replace them in the next 30-60 days.....meantime you are stuck with a partial kit you cannot return. so I guess let's wait and see if this issue is real and if so, how well/bad dji handles it.
again, I just don't understand how these issues aren't discovered before launch. it just tells me either people don't think it's important as long as they have a plan to handle it or they ignore it when they discover it because "the launch must go on" or nobody is testing for these things which is sad. most likely the latter. |
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