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Mavic Air 2 - Gimbal problem from the box!
842 12 5-19 09:57
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KrisuIsBack
lvl.1

Poland
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Hello,
I Bought Mavic Air 2 Fly More Combo.
I opened the box and set mavic up, updated software and try to make a test flight. I noticed that app is showing an error 40002 gimbal stuck or Gimbal Overload.
When this shows up I am not able to calibrate gimbal. It stops at 10%
But if not Gimbal Calibration is succeed.

I noticed that when the drone is off a camara isnt straight horizontaly.
I tried to calibrate IMU, sensors, compass, reinstal software.

Is this a software problem?


5-19 09:57
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djiuser_1dm5vDOJHBtV
lvl.2

United States
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Mine has already been returned to bb, but I reordered hoping it was a lemon.
5-19 10:06
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Vlas
Captain
Flight distance : 1351696 ft
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I've heard of several cases of this. Open a ticket?
5-19 11:00
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KrisuIsBack
lvl.1

Poland
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Vlas Posted at 5-19 11:00
I've heard of several cases of this. Open a ticket?

Could You please write what was a solution?
What do You mean by Open a Ticket?
5-19 11:22
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Vlas
Captain
Flight distance : 1351696 ft
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United States
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KrisuIsBack Posted at 5-19 11:22
Could You please write what was a solution?
What do You mean by Open a Ticket?

Notify DJI. No solution I am aware of.
5-19 16:07
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DJI Gamora
Super Moderator

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Hi, KrisuIsBack. I apologize for any inconvenience caused.  Please let me assist you with troubleshooting.
  1. Update the firmware to the latest.  
  2. Please check if you have taken off the Gimbal Protector and unfold arms.

  3. Please check is there something stuck in the gimbal.
  4. Please make sure no third party filters attached.
If the problem still exists, it is recommended to send it in for further diagnosis. I apologize again for the trouble.
https://repair.dji.com/repair/process/device
5-20 00:12
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paultbg
lvl.3
Flight distance : 41473 ft
United Kingdom
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DJI Gamora Posted at 5-20 00:12
Hi, KrisuIsBack. I apologize for any inconvenience caused.  Please let me assist you with troubleshooting.
  1. Update the firmware to the latest.  
  2. Please check if you have taken off the Gimbal Protector and unfold arms.

I have a varition of the same gimbal overload problem. In my case it is flying well no issues for 3-4 minutes and then it will pop up the error about gimbal overload. If I land it will disapear in 30 secs or so and once I take off again it will re-appear within a minute this time. The gimbal is not stucked, seems smooth and has bee calibrated several times by now. Can you advise DJI? It's a less than a week new drone...
5-20 09:09
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DJI Gamora
Super Moderator

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paultbg Posted at 5-20 09:09
I have a varition of the same gimbal overload problem. In my case it is flying well no issues for 3-4 minutes and then it will pop up the error about gimbal overload. If I land it will disapear in 30 secs or so and once I take off again it will re-appear within a minute this time. The gimbal is not stucked, seems smooth and has bee calibrated several times by now. Can you advise DJI? It's a less than a week new drone...

Hi, paultbg. We apologize for any inconvenience caused. It must have been frustrating for you. If the problem still exists after trying all troubleshooting steps according to my last reply, it is recommended to send it in for further diagnosis.
Please initiate a Online Repair Request here, https://repair.dji.com/repair/index?site=brandsite&from=nav
5-21 02:48
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paultbg
lvl.3
Flight distance : 41473 ft
United Kingdom
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For future reference (and maybe it will help other users) , I have solved the problem (for the moment at least) by re-calibrating the gimbal, IMU and the compass.
I have been able to have a full flight yesterday without any errors and with perfect image recorder.
The one point still pending is the tracking as the drone was not able to track me more than 5 meters on open field. I'll check that in the next few days and report back.
Ty for the support.
5-22 08:19
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91zulu
lvl.1

United States
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I received mine a few days ago, first thing, I did the upgrade and noticed that the gimbal did not move when I turned the drone on. Did all calibrations and nothing. The gimbal out the box was bad. That's not good. I held the gimbal to see if it had power and for the most part it was limp no resistance at all. Once I felt a little resistance but the camera was pointing to the left, this was after several rebooting the drone. I'm sending it back and waiting to see if Dji is going to address this issue or pretend it don't exist. This sucks big time Dji get your act together. For start this drone is lacking the solid feel of the mavic. Feels more like something from Toys R Us. I'm wondering how cheap did Dji go..
6-21 20:36
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Jimmy hoffa
First Officer
Flight distance : 1824291 ft
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When the drone is off the camera doesn't have to be straight because there is no need for self leveling...it has to be  powered obviously.... When the drone is off so it doesn't matter if it slightly leans to one side, or slightly looks up a little bit...... what you should be worried about is what is happening when the drone is on and powered and what errors it gives you
6-21 22:46
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fans0252a390
lvl.3
Flight distance : 41473 ft
United Kingdom
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DJI Gamora Posted at 5-21 02:48
Hi, paultbg. We apologize for any inconvenience caused. It must have been frustrating for you. If the problem still exists after trying all troubleshooting steps according to my last reply, it is recommended to send it in for further diagnosis.
Please initiate a Online Repair Request here, https://repair.dji.com/repair/index?site=brandsite&from=nav

Please check PM. TY
7-12 10:57
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小仙女的星巴克
Captain
Flight distance : 3954245 ft
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United States
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I had the same issue. Got a replacement,  contact DJI Supports.
7-12 16:51
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