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Camera Issue after updating to 1.2.7 firmware
1981 24 2015-6-16
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jbdimassaputro
lvl.1

Indonesia
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Hello.
My phantom 3 is advanced version..
and i have problem with the camera after updating the firmware to 1.2.7
something appear in the preview camera in my dji pilot.. and its shown too in my picture..
already uninstall the app and its still the same..

my friend having same issue with me, the picture is issue3.jpg
the 1 n 2 picture is mine

I attach the picture to make it more clearly..

Thx!

issue.jpg
issue2.jpg
issue3.jpg
2015-6-16
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Daninho
Second Officer

Germany
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Is this in 4K videos as well or only in pictures and 1080P material?
2015-6-16
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jbdimassaputro
lvl.1

Indonesia
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Daninho Posted at 2015-6-16 23:59
Is this in 4K videos as well or only in pictures and 1080P material?

picture 1080.. its advaced version, not the prof
2015-6-16
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Daninho
Second Officer

Germany
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jbdimassaputro@ Posted at 2015-6-17 00:02
picture 1080.. its advaced version, not the prof

So the new FW brings improved anti camera distortion in 1080P video and still pictures. Maybe this has something to do with it and this could be a bug. What about your friend? He has the advanced version as well?  
2015-6-16
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Fulgerite
First Officer

United States
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In the camera options there is a "video caption" option.  Try switching OFF the "video caption" feature.
2015-6-16
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musman1978
lvl.3

Poland
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I have the same problem,
reported to support and switched to 16:9 mode where this issue is at least not visible

2015-6-16
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jbdimassaputro
lvl.1

Indonesia
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Daninho Posted at 2015-6-17 00:07
So the new FW brings improved anti camera distortion in 1080P video and still pictures. Maybe this ...

Yeah i think its a bug ..
adv version too, same with me..
2015-6-16
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ack
lvl.2
Flight distance : 3320043 ft
Czechia
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I have the same issue, but RAW pictures are OK.
2015-6-16
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jbdimassaputro
lvl.1

Indonesia
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musman1978 Posted at 2015-6-17 05:32
I have the same problem,
reported to support and switched to 16:9 mode where this issue is at least  ...

Hmm ya my issue is gone too using 16:9
What is the different if im using 16:9?
2015-6-16
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kiwichrish
lvl.4

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Hmm, not updated yet, might put it off if this is universal.

Is the 16:9 option for pictures a cropped image?  (4000x2250?)  or is it a full 12Mpx image?  If it's just cropped you might as well keep the 'errored' jpg and crop it later as you'll get more usable data to work with...

Cheers, Chris H.
2015-6-16
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labroides
Captain
Flight distance : 9991457 ft
Australia
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Happened to my Advanced as well .... in stills but not video.
And it's obviously absent in 16:9 because that crops the frame to leave that part out.
2015-6-16
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musman1978
lvl.3

Poland
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jbdimassaputro@ Posted at 2015-6-17 09:07
Hmm ya my issue is gone too using 16:9
What is the different if im using 16:9?

as wrote by kiwichrish for 16:9 camera is using smaller part of matrix, - same as for 1080p video recording.
at least we have confirmation this issue is after last patch so we can expect this to be fixed in near future.
2015-6-16
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DJI-Autumn
First Officer

Hong Kong
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We already knew this issue. R&D is analyzing it.
2015-6-16
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musman1978
lvl.3

Poland
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DJI-Autumn Posted at 2015-6-17 15:29
We already knew this issue. R&D is analyzing it.

we all appreciate your help !
2015-6-16
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DJI-Autumn
First Officer

Hong Kong
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musman1978 Posted at 2015-6-17 15:51
we all appreciate your help !

Guys, it seems only happened in 4:3 images. Pls use the 16:9 resolution in the short term, we will fix it as soon as possible!
Thank you.
2015-6-17
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jbdimassaputro
lvl.1

Indonesia
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DJI-Autumn Posted at 2015-6-17 17:55
Guys, it seems only happened in 4:3 images. Pls use the 16:9 resolution in the short term, we will ...

yap only in 4:3.. now im using 16:9..
very appreciate it! waiting for the new update to fixing this issue...
2015-6-17
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labroides
Captain
Flight distance : 9991457 ft
Australia
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DJI-Autumn Posted at 2015-6-17 17:55
Guys, it seems only happened in 4:3 images. Pls use the 16:9 resolution in the short term, we will ...

16:9 is just cropping more.
Better to use 4:3 and Photoshop or crop yourself.
You still get a bigger image
2015-6-17
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ygoron
lvl.1

United States
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DJI-Autumn Posted at 2015-6-17 17:55
Guys, it seems only happened in 4:3 images. Pls use the 16:9 resolution in the short term, we will ...

I've also found that the issue much less noticeable if you do a video first and then switch to still photos. Its still there but much less noticeable.
2015-6-17
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labroides
Captain
Flight distance : 9991457 ft
Australia
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ygoron Posted at 2015-6-17 20:44
I've also found that the issue much less noticeable if you do a video first and then switch to sti ...

It might be for you but I have 108 photos in one flight with a video taken in the middle.
All stills are equally affected as are sample shots made since.
2015-6-17
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pierpaolo.castr
lvl.1

Italy
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musman1978 Posted at 2015-6-17 05:32
I have the same problem,
reported to support and switched to 16:9 mode where this issue is at least  ...

i have the same problem.... after update phantom 3 advanced...
only in 4:3 photo mode.....
2015-6-17
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BMWKante
lvl.2

Austria
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Same Problem since Update
2015-6-17
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bigjim
New
Flight distance : 3314 ft
United States
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WHY WONT THEY TELL US WHAT BUGGGGS IT IS SUPPOSED TO HAVE FIXED.
I REALLY HAVE BUGS NOW!!! 1.2.7 ADVANCED
2015-6-17
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jbdimassaputro
lvl.1

Indonesia
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Yeah we must waiting for the next firmware to fix this issue.. hahahaha
2015-6-17
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jbdimassaputro
lvl.1

Indonesia
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Update guys.. 1.2.8 is rolling out
2015-6-18
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bigjim
New
Flight distance : 3314 ft
United States
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ALL OF THIS PHANTOM 3 UPDATE STUFF IS GETTING VERY VERY OLD WHEN THEY GET IT ALL BUCKED OUT
YOU WILL BE ABLE TO PURCHACE THE PHANTOM 4 AND START THIS ALL OVER AGAIN.
EVERY TIME I FLY I JUST WONDER IS THIS BIRD GOING TO COME HOME OR NOT. LET ALONE TAKE PICTURES.
GOOD CONCEPT, I NEVER HAD THESE PROBLEMS WITH THE GOPRO CAM.
2015-6-18
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