FAQ is WRONG: “FocusTrack is not available...1080p120/240”.So,why not at 60?
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796 6 2020-6-11
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Domenico Panacea
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  1#
Dear DJI,
You state that Mavic Air 2 cannot use FocusTrack at 1080p120 and 1080p240: so Mavic Air 2 should be able to use FocusTrack at 1080p60!
Your customer care says that focustrack at 1080p60 is not available at this moment (only 30fps)..
So, will you add support to 60fps at 1080p with FocusTrack by a next firmware update??
Otherwise, please, modify the FAQ!
Thanks
Domenico
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2020-6-11
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Domenico Panacea
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Flight distance : 34751 ft
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  2#
I would ask that DJI answer my question...
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2020-6-11
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DJI Mindy
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  3#
Hi Domenico, we apologize for the misunderstanding of the FAQ, APAS 3.0 and FocusTrack are not available while recording in 4K at 60, 50, and 48 fps, 2.7K at 60, 50, and 48 fps, and 1080p at 48, 50, 60,120 and 240 fps, we will update the FAQ as soon as possible.
2020-6-11
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Domenico Panacea
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  4#
DJI Mindy Posted at 6-11 22:13
Hi Domenico, we apologize for the misunderstanding of the FAQ, APAS 3.0 and FocusTrack are not available while recording in 4K at 60, 50, and 48 fps, 2.7K at 60, 50, and 48 fps, and 1080p at 48, 50, 60,120 and 240 fps, we will update the FAQ as soon as possible.

Hi Mindy!
Thanks for your consideration!
Now I know for sure that, unfortunately, Mavic Air 2 will never be able to handle FocusTrack at 1080p60.
I bought the Mavic Air 2  because, after reading FAQ and the Note on DJI website, I was sure that the FocusTrack was available at 1080p60.
I invite DJI in the future to indicate more accurately the specs of products. Maybe I'll return the Mavic Air 2 to Amazon and I'll wait for Mavic 3.
Thanks again for your answer.
Best regards,
Domenico




2020-6-11
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DJI Mindy
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  5#
Domenico Panacea Posted at 6-11 23:49
Hi Mindy!
Thanks for your consideration!
Now I know for sure that, unfortunately, Mavic Air 2 will never be able to handle FocusTrack at 1080p60.

We are sorry again for the inconvenience caused, rest assured we will forward to the related team for attention, hope you will get the refund as expected.
2020-6-12
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Domenico Panacea
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  6#
DJI Mindy Posted at 6-12 00:12
We are sorry again for the inconvenience caused, rest assured we will forward to the related team for attention, hope you will get the refund as expected.

Thanks again!
Best
Domenico
2020-6-12
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Domenico Panacea
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Flight distance : 34751 ft
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  7#
Today my DJI Mavic Air 2 has been returned to Amazon.
I’ll wait for Mavic 3.
Best
Domenico
2020-6-22
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