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Phantom 4 Pro + Unresponsive built in touch screen
215 6 6-23 15:52
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TyrantTurtle336
lvl.2
Flight distance : 242379 ft
United States
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I have an unresponsive touch screen that's built into the controller(GL300k?). I can't get the screen to respond to touch or swipe.

I've connected the RC unit to my PC with Assistant 2, and atempted to restore it to factory defaults. The Assistant 2 app just keeps saying it failed and to reboot the RC.


Any help would be appreciated
6-23 15:52
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Mr. Strat
lvl.4
Flight distance : 1829734 ft
United States
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It's not the most responsive touch screen I've seen. When using USB controller-to-computer, it takes two taps to connect for example.
6-23 18:23
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TyrantTurtle336
lvl.2
Flight distance : 242379 ft
United States
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Mr. Strat Posted at 6-23 18:23
It's not the most responsive touch screen I've seen. When using USB controller-to-computer, it takes two taps to connect for example.

It's not that it's slow responsive. The built in screen comes on, displayed everything. I can't use the screen, it doesn't respond to any touch.
6-24 04:35
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DJI Stephen
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Hello there TyrantTurtle336. I am sorry to know that your are having issues with the remote control built in screen of your DJI Phantom 4 Pro. Can you please post a short sample video of the said issue for us to be able to check and assist you further. Thank you.
6-28 23:01
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TyrantTurtle336
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Flight distance : 242379 ft
United States
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DJI Stephen Posted at 6-28 23:01
Hello there TyrantTurtle336. I am sorry to know that your are having issues with the remote control built in screen of your DJI Phantom 4 Pro. Can you please post a short sample video of the said issue for us to be able to check and assist you further. Thank you.

Well here is a (shortened)Google Drive link to the video I made showing the problem.

bit.ly/P4PplusRC
6-30 06:40
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TyrantTurtle336
lvl.2
Flight distance : 242379 ft
United States
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TyrantTurtle336 Posted at 6-30 06:40
Well here is a (shortened)Google Drive link to the video I made showing the problem.

bit.ly/P4PplusRC

If that link isn't working let me know.
6-30 08:24
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DJI Stephen
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TyrantTurtle336 Posted at 6-30 06:40
Well here is a (shortened)Google Drive link to the video I made showing the problem.

bit.ly/P4PplusRC

Hi there TyrantTurtle336. Thank you for providing the said video. After watching the video it seems that there is a hardware issue on the said remote controller. It would be best to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. Just a reminder that DJI do not recommend doing a DIY in fixing the said DJI drone to avoid further damaging the said unit and to void the warranty. Again, I am sorry for the trouble this has caused and thank you for your understanding.
7-1 00:15
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