I have 2 different Mavic 2 Pro's, which I recently had one replaced under Refresh Care Plus due to a crash. The replacement I received appears to be new in box with a manufacturer date of May 19th, 2020. However, it has a noisy fan moreso than the others which I have observed using my OCD white gloves. The video here definitely picks up the buzzing, a bit more than the human ear, thus amplified to sone degree.


My point in posting is that, I am very happy with the aircraft in that it seems very solid in its ability to to calibrate, hold altitude VERY well, even without using the IR sensor. (baro only). I realize swapping the internal fan is an easy and cheap job. I am on the fence as to what to do, file a claim or wait it out and replace it at some point after Refresh Care Plus expires. I am always fearful of getting one worse than the current.
Here is the video

File a claim,  you don't want it failing in the air.

Def malfunction there - raise a ticket with DJI when you can

I had that once - the cause was a bloated battery.
The battery pushed downwards making the housing touching the fan...

Eric13 Posted at 7-9 03:41
I had that once - the cause was a bloated battery.
The battery pushed downwards making the housing touching the fan...

Brand new and with all batteries, which also are new tto rather new.  Different issue.

Thanks for your feedback

Hi there, we are so sorry to hear that, I've forwarded to our engineers for further clarification. May I confirm the case number? Is it CAS-4437327-H3Z0B2?

DJI Mindy Posted at 7-9 06:08
Hi there, we are so sorry to hear that, I've forwarded to our engineers for further clarification. May I confirm the case number? Is it CAS-4437327-H3Z0B2?

Hi again!

Yes, that is it.  

Thanks!

FieldPivot Posted at 7-9 06:37
Hi again!

Yes, that is it.  

Sorry for the late response, our engineers confirmed this noise is not normal and suggested to send back, could you please start the ticket online again and then keep me updated with the case number? I will inform the local team to expedite.

DJI Mindy Posted at 7-12 00:24
Sorry for the late response, our engineers confirmed this noise is not normal and suggested to send back, could you please start the ticket online again and then keep me updated with the case number? I will inform the local team to expedite.

I sure will,  it will be a couple days before I start this process, I will update you ASAP.

You and your team is the best, thanks!

FieldPivot Posted at 7-12 05:08
I sure will,  it will be a couple days before I start this process, I will update you ASAP.

You and your team is the best, thanks!

You are welcome, look forward to your update.

DJI Mindy Posted at 7-12 19:22
You are welcome, look forward to your update.

I have my other aircraft out and need to wait till it is returned before doing this new Noisy fan return.

Meanwhile I am worried about case# CAS-4586184-V9S6M8  which was received last week according to UPS Tracking Number:1ZX902W99055027499

I have not received a received notification.

FieldPivot Posted at 7-13 10:36
I have my other aircraft out and need to wait till it is returned before doing this new Noisy fan return.

Meanwhile I am worried about case# CAS-4586184-V9S6M8  which was received last week according to UPS Tracking Number:1ZX902W99055027499

Sorry for the delay due to the weekend, I have contacted local team to register in priority and expedite, thank you for your patience.