Hello everyone, I'm new here and just bought P3P used in very good condition

my drone and RC work perfectly I can fly and also i can control the camera and record normally

But I cannot connect to Mobile phone or iPad with Dji Go app? when i enter the app its stay on "How to connect" for P3P and it gave me a camera view for Inspire 1

Can anyone Help

Steph140718 welcome ! What mobile device are you using?

JetSam Posted at 7-22 02:36
Steph140718 welcome ! What mobile device are you using?

Thank you for replying

im using Samsung S9 Plus

Dji Go app Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Requiere Android 4.1.2 o superior.

you can see compatibility list here : https://www.dji.com/es/downloads/products/phantom-3-pro

click in show compatible devices

JetSam Posted at 7-22 02:50
click in show compatible devices

thank you

i will replace with another device from the list and see what will happen

Steph140718 Posted at 7-22 02:56
thank you

i will replace with another device from the list and see what will happen

yes ! i would try another mobile device

JetSam Posted at 7-22 02:58
yes ! i would try another mobile device

HERE. iso a much better compatibility chart for you. It Does say that the Samsung S9+ is OK so don't go out buying things you probably don't need!

JetSam Posted at 7-22 02:45
Dji Go app Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
Requiere Android 4.1.2 o superior.

cant delete!

JetSam Posted at 7-22 02:58
yes ! i would try another mobile device

i have tried Samsung s5 and iPhone 5s and still, tell me How to Connect

cheddar-man Posted at 7-22 05:39
HERE. iso a much better compatibility chart for you. It Does say that the Samsung S9+ is OK so don't go out buying things you probably don't need!

Android version of my S9 plus is version 10

Hello there Steph140718. I am sorry for the trouble this has caused and thank you for reaching out. As JetSam posted there could be an issue with the mobile device that you are using. Kindly please use a different recommended mobile device for us to be able to isolate the said issue. For reference I will post the list of recommended mobile devices for the DJI Phantom 3 Pro. Please keep us posted for further assistance. Thank you.

DJI Stephen Posted at 7-22 20:44
Hello there Steph140718. I am sorry for the trouble this has caused and thank you for reaching out. As JetSam posted there could be an issue with the mobile device that you are using. Kindly please use a different recommended mobile device for us to be able to isolate the said issue. For reference I will post the list of recommended mobile devices for the DJI Phantom 3 Pro. Please keep us posted for further assistance. Thank you.

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i have tried as  iPhone s5 and Samsung s5 and still same problem

Hi, Steph140718, you probably have a problem with the USB port on the remote

air_cam Posted at 7-23 05:25
Hi, Steph140718, you probably have a problem with the USB port on the remote

can you tell me how to fix it ? do I have to replace the board of the USB connection ?

Steph140718 Posted at 7-23 00:27
i have tried as  iPhone s5 and Samsung s5 and still same problem

Hi there Steph140718. Thank you for the reply and for the given update. Since you have tried using two ( 2 )  different recommended mobile devices on your DJI Phantom 3 Pro and still the issue is persisting. I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance with regards to this matter. Just a reminder that  DJI do not recommend doing a DIY in fixing the said issue to avoid further damaging the said unit. Again I am sorry for the trouble and thank for your understanding.