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CINEMA DNG ACTIVATION CODE NOT WORKING
914 6 2020-7-28
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djiuser_3LaKKmcackwE
United States
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Ive been on the phone for hours and weeks with zero help from customer service. I purchased the CINEMA DNG ACTIVATION KEY. I believe I entered the wrong CineCore S/N so now my assistant 2 doesnt show any place to enter the CINEMA DNG ACTIVATION KEY given. I did everything customer support asked me to do with no solution. Reinstalled assistant 2 twice and used a new computer. I told them to check and see if the correct CineCore was entered but they were unable too. I finally asked for a refund so that i may try again by purchasing another but now theyre telling me I cant and its being escalated to HQ. Ive been given no case number. Keep in mind its an unused activation key so a refund is a no brainer.Someone please help.

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2020-7-28
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DJI Susan
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Hi, I am sorry for the difficulties you had experienced. I am able to check the Cinecore that you input when you purchased the CincemaDNG, the number you had input was incorrect indeed, a letter was input incorrectly.
Please let me know if you would love to correct the Cinecore number so you can activate the CinemaDNG, or would love a refund so you can purchase again. Look forward to hearing back from you.
2020-7-28
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djiuser_3LaKKmcackwE
United States
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Yes please
2020-7-29
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djiuser_3LaKKmcackwE
United States
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I would love to have the information corrected please.
2020-7-29
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DJI Susan
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djiuser_3LaKKmcackwE Posted at 7-29 10:47
I would love to have the information corrected please.

Understand, I will ask the proper team to help asap. And I will give you an update when the info is corrected.
2020-7-29
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djiuser_3LaKKmcackwE
United States
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DJI Susan Posted at 7-29 21:14
Understand, I will ask the proper team to help asap. And I will give you an update when the info is corrected.

Ok thank you so much
2020-7-29
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DJI Susan
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Hi, the info has been corrected. Please check again to activate it again.
2020-7-30
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