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Mavic mini flying away without reason
110 3 7-30 00:32
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Marco123456789
lvl.1

Belgium
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Hi guys,

My Mavic recently flew away and crashed, flight log information here: https://app.airdata.com/share/ZJshQg
  • I was only going up (vertical joystick) when it all of a sudden started flying away (horizontally) at full speed, despite me not touching that dedicated joystick
  • it indicates multiple times the error message "not enough force, ESC error"
  • battery was well charged
  • there was no wind
  • radio signal 100% at all times

It crashed against trees, resulting in a wing and the camera now being broken. I didn't ask the drone to do anything it did, I will ask DJI for replacing it.  

Looking forward for your opinions



7-30 00:32
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DJI Natalia
Administrator

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Hi there, I'm sorry about the accident. Please kindly contact our support at the link below to open a case and send the drone in, we'll submit a data analysis to find out the cause if the drone is under warranty. And we will provide you with the corresponding offer based on the analysis result.
http://www.dji.com/support
7-30 02:12
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Marco123456789
lvl.1

Belgium
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DJI Natalia Posted at 7-30 02:12
Hi there, I'm sorry about the accident. Please kindly contact our support at the link below to open a case and send the drone in, we'll submit a data analysis to find out the cause if the drone is under warranty. And we will provide you with the corresponding offer based on the analysis result.
http://www.dji.com/support

Hi,
I just did, do you confirm I need to send it to the address in the Netherlands (with the printed document)?
Thanks
7-30 02:40
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DJI Natalia
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Marco123456789 Posted at 7-30 02:40
Hi,
I just did, do you confirm I need to send it to the address in the Netherlands (with the printed document)?
Thanks

I have replied to your PM, kindly please check it, thanks.
7-30 18:29
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