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Haven't received DJI Care Refresh for the Mavic Air 2.
130 9 7-30 02:30
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Sujeeth Kotian
lvl.1
Flight distance : 249 ft
United Kingdom
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Hi, I received my Mavic Air 2 flymore that I purchased from Jessops on the 27th July. I haven't activated the drone yet. I also purchased DJI care refresh through Jessops. I have'nt received any activation code from Jessops or DJI. I am waiting to get the activation code so that i can activate the drone. I know we have 48 hours once we activate the drone but i haven't heard anything from DJI or Jessops about the code yet, so don't want to risk it and breach the 48 hours minimum requirement.

Can anybody please help

7-30 02:30
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ting-ting
First Officer
Flight distance : 4164295 ft
United States
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It will activate once you turn on your drone for the first time
7-30 02:43
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Sujeeth Kotian
lvl.1
Flight distance : 249 ft
United Kingdom
Offline

ting-ting Posted at 7-30 02:43
It will activate once you turn on your drone for the first time

You mean it will activate the DJI Care automatically once i turn on the drone first time?
7-30 02:50
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djiuser_FgWsTcQo4ZBe
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United States
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You have your Air 2 without coverage, while I have coverage but have yet to receive my Air 2. I would rather be you right now.
7-30 03:57
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DJI Natalia
Administrator

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Hi Sujeeth, just to verify, did you purchase the DJI Care Refresh physical card from the dealer? Could you let me know the serial number of your drone via PM? I'd like to help you check it. Thanks.
7-30 05:05
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Sujeeth Kotian
lvl.1
Flight distance : 249 ft
United Kingdom
Offline

DJI Natalia Posted at 7-30 05:05
Hi Sujeeth, just to verify, did you purchase the DJI Care Refresh physical card from the dealer? Could you let me know the serial number of your drone via PM? I'd like to help you check it. Thanks.

Hi Natalia, I bought the Dji care through this link which said i will be having a Email with the activation code sent to me within 24 hours of the purchase.
https://www.jessops.com/p/dji/care-refresh-for-the-mavic-air-2-drone-188816.
I have sent the serial number by PM
7-30 06:00
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Sujeeth Kotian
lvl.1
Flight distance : 249 ft
United Kingdom
Offline

djiuser_FgWsTcQo4ZBe Posted at 7-30 03:57
You have your Air 2 without coverage, while I have coverage but have yet to receive my Air 2. I would rather be you right now.

I totally get it. I just wish i bought the Dji Care directly with Dji and not some vendor. Absolutely Rubbish service from Jessops.
7-30 06:52
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DJI Natalia
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Sujeeth Kotian Posted at 7-30 06:00
Hi Natalia, I bought the Dji care through this link which said i will be having a Email with the activation code sent to me within 24 hours of the purchase.
https://www.jessops.com/p/dji/care-refresh-for-the-mavic-air-2-drone-188816.
I have sent the serial number by PM

Hi Sujeeth, I have replied to your PM, kindly please check it, thanks.
7-30 18:16
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Sujeeth Kotian
lvl.1
Flight distance : 249 ft
United Kingdom
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DJI Natalia Posted at 7-30 18:16
Hi Sujeeth, I have replied to your PM, kindly please check it, thanks.

Hi Natalia,

There has been a new update. I got an email with activation code from Jessops but it was a code for DJi care refresh PLUS and not Dji care refresh. It has been 48 hours i activated the drone. I need to wait till Monday to ask them for a new activation code. How do i use this code again and bind the Care Refresh to my drone after its been more than 48 hours since i already activate the drone.

Please advice
8-1 07:37
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DJI Natalia
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Sujeeth Kotian Posted at 8-1 07:37
Hi Natalia,

There has been a new update. I got an email with activation code from Jessops but it was a code for DJi care refresh PLUS and not Dji care refresh. It has been 48 hours i activated the drone. I need to wait till Monday to ask them for a new activation code. How do i use this code again and bind the Care Refresh to my drone after its been more than 48 hours since i already activate the drone.

Under this situation, kindly please send an email to djicare@dji.com and provide the new activation code, our related team will help to check and provide further assistance. Thanks.
8-2 22:51
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