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Bad experience with the shipping
148 15 7-30 10:29
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Mavic Air user
lvl.1
Flight distance : 2210240 ft
Germany
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The tracking information stuck at "ready for ups"for one week, the lastest update was last Thursday, when I dropped the package at ups accessed point, but nothing happens until now! I really have no idea where my package actually is! I have contacted with dji online services and dji support for several times, all the answers I got was waiting, how long should I still waiting??? Two weeks? One month??two month??? Please send me a new one or return my money back as soon as possible !
7-30 10:29
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DJI Diana
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Flight distance : 2408 ft

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Hi there. We're sorry for having this experience. I have pulled up your case using your DJI Forum account. Using the UPS tracking number that was assigned to your case 1ZR54Y139150603209, it shows that it's currently "In Transit"

You will be notified once the unit is delivered and received at our facility. Thank you again for your patience.

7-30 12:22
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Mavic Air user
lvl.1
Flight distance : 2210240 ft
Germany
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DJI Diana Posted at 7-30 12:22
Hi there. We're sorry for having this experience. I have pulled up your case using your DJI Forum account. Using the UPS tracking number that was assigned to your case 1ZR54Y139150603209, it shows that it's currently "In Transit"

You will be notified once the unit is delivered and received at our facility. Thank you again for your patience.

“Ready for ups”means it has not been picked up, and one week went by , there must be something wrong with the delivery, can you connect ups to checkout what’s wrong with the package? Thank you
7-30 13:24
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DJI Diana
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Mavic Air user Posted at 7-30 13:24
“Ready for ups”means it has not been picked up, and one week went by , there must be something wrong with the delivery, can you connect ups to checkout what’s wrong with the package? Thank you

Hi, Yes, we'll be coordinating this with the team for further assistance. Thank you again for your patience, Mavic Air user.
7-30 13:54
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fans4f19613d
lvl.1
Flight distance : 7231 ft
United States
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Similar problem your shipping label tracking number has been showing in transit for 10 days. I am waiting for my dji care express replacement which I have paid for. Can you investigate?

Tracking number: 1ZX902W99047140461
7-31 07:38
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DJI Mindy
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Flight distance : 7 ft
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fans4f19613d Posted at 7-31 07:38
Similar problem your shipping label tracking number has been showing in transit for 10 days. I am waiting for my dji care express replacement which I have paid for. Can you investigate?

Tracking number: 1ZX902W99047140461

Thanks for your feedback, we apologize for the shipment delay. Your case has been escalated to the related team to investigate with UPS, we will have someone to contact you once there is any update, appreciate your patience.
8-1 01:33
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Tao007
lvl.1
Flight distance : 2210240 ft
Germany
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DJI Diana Posted at 7-30 13:54
Hi, Yes, we'll be coordinating this with the team for further assistance. Thank you again for your patience, Mavic Air user.

hello, are there any updates about my case?
8-2 14:18
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DJI Diana
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Flight distance : 2408 ft

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Tao007 Posted at 8-2 14:18
hello, are there any updates about my case?

Hi, Tao007. We have already forwarded this with the higher level team for further assistance. Please check your email for updates.

I believe the team has sent you an email. They tried to reach your mobile, however, they can't get thru. Can we get your best mobile phone number to reach you?

We're here to help. Thank you for your patience.
8-2 15:33
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Tao007
lvl.1
Flight distance : 2210240 ft
Germany
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DJI Diana Posted at 8-2 15:33
Hi, Tao007. We have already forwarded this with the higher level team for further assistance. Please check your email for updates.

I believe the team has sent you an email. They tried to reach your mobile, however, they can't get thru. Can we get your best mobile phone number to reach you?

ok,+49 01746286664, please call me at 10:00—22:00 (UTC+2) ,if it’s necessary, because I live in Europe.
8-2 15:46
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DJI Diana
Administrator
Flight distance : 2408 ft

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Tao007 Posted at 8-2 15:46
ok,+49 01746286664, please call me at 10:00—22:00 (UTC+2) ,if it’s necessary, because I live in Europe.

Thank you, Tao007. I'll seek the team's attention and have it forwarded.

We appreciate your patience.
8-2 15:56
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gallowaystx
lvl.1
Flight distance : 7231 ft
United States
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DJI Mindy Posted at 8-1 01:33
Thanks for your feedback, we apologize for the shipment delay. Your case has been escalated to the related team to investigate with UPS, we will have someone to contact you once there is any update, appreciate your patience.

Any update on this? It’s been weeks
8-3 09:00
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Tao007
lvl.1
Flight distance : 2210240 ft
Germany
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DJI Diana Posted at 8-2 15:56
Thank you, Tao007. I'll seek the team's attention and have it forwarded.

We appreciate your patience.

hello,why is the package returns back to Germany??????
8-4 03:18
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DJI Mindy
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Flight distance : 7 ft
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gallowaystx Posted at 8-3 09:00
Any update on this? It’s been weeks

I am sorry for the delay, we are still investigating the case, we'll contact you right after we have an update. Sincerely sorry for the trouble.
8-4 03:20
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DJI Diana
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Flight distance : 2408 ft

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Tao007 Posted at 8-4 03:18
hello,why is the package returns back to Germany??????

Hi, Tao007. We're sorry about this. The team will start a UPS investigation on your case. Thanks again for your patience.
8-5 09:26
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Tao007
lvl.1
Flight distance : 2210240 ft
Germany
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DJI Diana Posted at 8-5 09:26
Hi, Tao007. We're sorry about this. The team will start a UPS investigation on your case. Thanks again for your patience.

hi, sorry I misread the tracking information, the package ist already at the factory, but it is still not received, please be quick, I don’t want to wait too long (the shipment hat already taken 2 weeks)
8-5 10:18
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DJI Diana
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Flight distance : 2408 ft

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Tao007 Posted at 8-5 10:18
hi, sorry I misread the tracking information, the package ist already at the factory, but it is still not received, please be quick, I don’t want to wait too long (the shipment hat already taken 2 weeks)

We'll have the designated team notified. Thanks again for your patience.
8-5 10:58
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