DJI Susan
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Hi kristenpaquette, I am sorry to hear about the accident that happened to your drone. I am able to get your case number by your forum account, noticing that data analysis is not applied.
If you have any questions to the accident, it is suggested to apply for data analysis, we will check on the flight data/record to confirm the crash reason, and provide you with a solution based on the data analysis result, the service time will be a little longer accordingly because of data analysis.
Please let me know if you would love to apply for data analysis and I will help to proceed with it.
A warm prompt, based on your description, the drone crashed sideways, please note that there are no side sensors on both sides of the drone, it can't detect and avoid obstacles that are on the side way of the drone. More details about the vision systems, please visit: https://dl.djicdn.com/downloads/ ... Manual_v1.2_en_.pdf
Thank you. |
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