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Can't login to my account on the Mac App
2730 18 2014-11-20
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kent
lvl.2
United States
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I'm seriously beginning to think DJI is a company created with the sole purpose of making me go ISANE!
I'm not sure why I'm bothering even posting a question on this forum, I probably won't find an answer. But hey, just for laughs let's go for it.

Any reason why I can't login into the DJI App on my Mac? I have uninsitalled and reinsitalled. I have changed my password. I can login to the DJI website but not the app.

?????????????????????????????????????????


2014-11-20
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DJI-Julain
lvl.3

China
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Hi sir, please tell me your email address  or account info I will check this in the database
2014-11-23
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kiteye23
New

Russia
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same thing! kiteye23@me.com
2014-11-24
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rasmus
lvl.1

Denmark
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I'm in the same boat. Any news work arounds?
Please check my account as well. rasmus@rasktv.dk
2014-11-25
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joshcreek
New
United States
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I have the same problem. joshcreek@holley.com
2014-11-25
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studio
lvl.1

Australia
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same here please check my email.... studio@digitalrealm.com.au
2014-11-25
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DJI-Julain
lvl.3

China
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Ok ,handling in now
2014-11-25
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paolo.negro
New

Switzerland
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same for me: paolo.negro@yahoo.it
Please is very urgent
2014-11-26
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DJI-Julain
lvl.3

China
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paolo.negro@yah Posted at 2014-11-26 20:14
same for me:
Please is very urgent

Get it ....
2014-11-26
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dan
Second Officer
Flight distance : 192352 ft
United Kingdom
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same here dan@16oz.co.uk
2014-11-26
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DJI-Julain
lvl.3

China
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HI ALL,
Please feedback if you could login now!~~~~~~~~~~~~~~~~~~
2014-11-27
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rasmus
lvl.1

Denmark
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Hi guys
I might have a solution for our login problems. I'm waiting for a confirmation on the exact procedure, but I believe it is this way. It works for me, I've just updated my Ronin, 2 minutes ago.
I created a new login with a different email and password. I tested it on the Mac software and it didn't work.
I then call my friend, he tried to login to DJI website with the new login, he couldn't, so he did a reset of the password, but to the exact same password that I had written to him. The thing is that he is on a PC and not a mac.
Once he had reset my password to the exact same as I had, I then was able to login with that email and password on the DJI software on my mac and update my Ronin.
DJI Please get this fixed. Not all, and hopefully fewer and fewer, has access to a PC   
Cheers Rasmus
2014-11-27
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dan
Second Officer
Flight distance : 192352 ft
United Kingdom
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its working now thank you
2014-11-27
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rasmus
lvl.1

Denmark
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working now, thanx
2014-11-27
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chsi
lvl.2
Flight distance : 104695 ft
Canada
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DJI is getting worse by the minute nothing seems to work nothing but garbage this includes apps and hardware
2015-10-15
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bretlucas
lvl.1

New Zealand
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Same here: bretlucas@mac.com
2015-10-15
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ajad1
lvl.1
Flight distance : 1418041 ft
United Kingdom
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I can not login to dji app with a.donald@w-w.co.uk it says invalid email address. It works to login on the dji and sky pixel sites. I can not get in on iPad or iPhone to my flight logs.  Can anyone help please?
2015-11-30
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DJI-Cathy
Second Officer

Hong Kong
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ajad1 Posted at 2015-12-1 05:42
I can not login to dji app with  it says invalid email address. It works to login on the dji and sky ...

Can you register another address to see if it works? did any DJI APP reject your original email address?
2015-12-2
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Ahblue
New

Malaysia
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DJI-Cathy Posted at 2015-12-2 17:20
Can you register another address to see if it works? did any DJI APP reject your original email ad ...

i cant log in to active my first time use osmo too...... keep saying invalid email
2016-1-4
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