It’s impossible get in contact with DJI.

I’m not amused about what the service means to DJI.

In have a lot of DJI products and one of them is a inspire 2

after a crass I have no confidents in the airframe anymore.

So I asked for being a new airframe and destroy the old one.

So I can keep my prores license.

They told me that is not possible.

Thats very strange. For instants. when I buy a brand-new  Inspire2 with a prores lisence  and I crass one day later, I’have to buy again a license for the new airframe again.

This is really ridiculous.

Is there a possibility to fix this problem?

With the best regards

Hessel van der Kooij.

Second Moon productions

Hi Hessel, I'm sorry to hear about your frustration. May I know the specific issue with your Inspire 2? How did you contact our support team and do you have a case number or ticket number? Please let me know more details, I'd like to help you check it, thanks.