Refund or transfer of Service plan?
588 1 2020-11-6
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atradem0
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United States
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If I return my new (2-week-old) Mini to get a larger drone, is there some way to get a refund or to invoke a transfer of my service plan to a larger or a different drone?

My Mini has no damage, and (in the two weeks I've owned it) it has not needed to be sent-in for any crashes/services.

Thank you from a newbie!!!

Charles


2020-11-6
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DJI Natalia
Administrator

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Hi Charles, you may refer to our after-sales policy services from this website: https://www.dji.com/service/policy?site=brandsite&from=nav, sorry to let you know that the Return & Refund Service will not be provided since your drone has been activated and has beyond seven (7) calendars days of receiving. The DJI care refresh is unable to be transferred to a larger or a different drone. We appreciate your kind understanding. Should there any further concerns, please feel free to let me know.
2020-11-7
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