DJI Natalia
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djiuser_KSbrxdf3EPfi Posted at 11-19 06:55
THE UPDATE OF THIS SITUATION IS EVEN WORST! After their logistic department not doing anything to send me back my package they asked to get a new controller which I did. GUESS what, their logistic department didnt do their job correctly and my package has been hold in customs in China for more than 6 days! No one is taking any responsibility for this. I can not deal with DHL because it has to be DJI the one doing this since its their package sent in their country! Guess what, NADA, ZERO, NOTHING after 3 days exchanging email with the customer support nothing has happened!
I GIVE UP ON DJI I asked for a refund and now they penalize even more by having to wait until their useless logistic department retrieves a package in the Chinese customs.
Sorry to hear about your frustration, our team is following up on your case, I'll help to escalate it again. We'll keep you updated via email soon. |
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