Purchased a Mavic 2 Pro with Care Refresh in November from  Camera Warehouse (Australia), waited over a week, but still no Care Refresh code, but wanted to fly my new drone, so went ahead and flew.

I ended up buying Care Refresh directly from Mavic before 48 hours from drone activation was up, and eventually received a refund from Camera Warehouse, after they tried to send me the code a week after I had activated the drone, when it was worthless!

Gordon G Posted at 12-24 17:53
I ended up buying Care Refresh directly from Mavic before 48 hours from drone activation was up, and eventually received a refund from Camera Warehouse, after they tried to send me the code a week after I had activated the drone, when it was worthless!

Hi Gordon, I'm sorry to hear about your frustration with the dealer, hope the issue has been solved smoothly. If there is anything I can assist you with, please feel free to let me know.

DJI Natalia Posted at 12-24 22:16
Hi Gordon, I'm sorry to hear about your frustration with the dealer, hope the issue has been solved smoothly. If there is anything I can assist you with, please feel free to let me know.

When are they going to address the RC  connection issues. I've sent multiple  emails to the forum with no response . Am thinking of just putting the drone away for a while until somebody cracks the problem i guess, its frustrating.

djiuser_MYbtYrJauRhg Posted at 12-28 06:31
When are they going to address the RC  connection issues. I've sent multiple  emails to the forum with no response . Am thinking of just putting the drone away for a while until somebody cracks the problem i guess, its frustrating.

Hi there, sorry for the inconvenience caused. I have sent you a PM, please check it, thanks.