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ordered thumb controller from DJI- no response
823 10 2015-6-29
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silvertonesx24
lvl.2

United States
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I have ordered the thumb controller from DJI for my Ronin-M. Sent payment two weeks ago and no response from DJI at despite several email attempts to follow up on the status.

Has anyone else gotten their thumb controller yet? Can anyone from DJI update me on the status of this.

2015-6-29
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yachtman53
lvl.1

United States
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Same here, we're ready to use it like yesterday, some ETA would be very helpful.

Is it still in development, testing, manufacturing...
2015-6-29
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DJI-Cathy
Second Officer

Hong Kong
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Sorry for that, please wait for few more days
2015-6-29
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silvertonesx24
lvl.2

United States
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Still waiting- got a tracking number that a label has been created, yet no shipping updates.
2015-7-2
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paniceyesmedia
lvl.1

United States
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I ordered mine from DJI.com.  Got a shipping slip on the first, package moved to hong kong by the 3rd, so they are shipping. It just takes a really long time from China. FYI - the mods on this forum aren't responsible for order tracking. They are here to help troubleshoot and answer basic questions.  As an American I feel spoiled by our level of customer support in the US, so I get impatient when other services run counter to what I have experienced in the past.
2015-7-3
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johnmont250
lvl.4

United States
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mines otw from dji direct fedex arrives in ca tuesday
2015-7-3
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silvertonesx24
lvl.2

United States
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Mine just arrived today. Seems to work perfectly, no issues.
2015-7-6
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pentagon78
lvl.4
Flight distance : 520233 ft
Malaysia
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silvertonesx24 Posted at 2015-7-6 22:00
Mine just arrived today. Seems to work perfectly, no issues.

Can we control the roll from the thumb controller?
2015-7-6
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DJI-Cathy
Second Officer

Hong Kong
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pentagon78 Posted at 2015-7-7 10:46
Can we control the roll from the thumb controller?

Yes, go to menu->channel-->mapping to set
2015-7-6
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DJI Store
DJI team

China
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Thanks for your order. May I know your order number? I will ask our online sales support to check it.
2015-7-8
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DJI Store
DJI team

China
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DJI Store Posted at 2015-7-8 23:40
Thanks for your order. May I know your order number? I will ask our online sales support to check it ...

@silvertonesx24
2015-7-8
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