How long does it take to send an email with a return label?
Case accepted and Payment received.
Can't send it off as I have no return label or address.
This is everything but an express service.

Hi, there. We're truly sorry to keep you waiting. I have managed to pull up your case using your DJI Forum account. We'll help you seek the urgent attention of the team to furnish your shipping label. Thank you for your patience.

DJI Diana Posted at 2-8 07:24
Hi, there. We're truly sorry to keep you waiting. I have managed to pull up your case using your DJI Forum account. We'll help you seek the urgent attention of the team to furnish your shipping label. Thank you for your patience.

Hi there, thank you for your assistance and understanding. I have received the return label. Unfortunately I missed the post and will have to wait until tomorrow. Personally, I believe if you have to wait a while day just for a email ridiculously long and very misleading as the case information does not mention this at all. "Waiting to receive drone" is not possible if no return label has been sent.
Waiting so long after payment was received to simply send an email is
not what I expect from a "express" service.

djiuser_usbkDHcUL21o Posted at 2-8 07:34
Hi there, thank you for your assistance and understanding. I have received the return label. Unfortunately I missed the post and will have to wait until tomorrow. Personally, I believe if you have to wait a while day just for a email ridiculously long and very misleading as the case information does not mention this at all. "Waiting to receive drone" is not possible if no return label has been sent.
Waiting so long after payment was received to simply send an email is
not what I expect from a "express" service.

We're truly sorry for the inconvenience. If you have time, kindly confirm your case number. You may send your reply via personal message. I'll help to keep an eye on this. Thank you again for your patience.

DJI Diana Posted at 2-8 07:40
We're truly sorry for the inconvenience. If you have time, kindly confirm your case number. You may send your reply via personal message. I'll help to keep an eye on this. Thank you again for your patience.

Thanks again. I have brought package to post and as it will not be picked up untill tomorrow I was wondering if  perhaps it is possible to send the new drone with the proof of DHL receipt? Probably not I guess. Anyway to thanks for your understanding. Case number is  CAS-5892449-C4Y4G9

djiuser_usbkDHcUL21o Posted at 2-8 07:53
Thanks again. I have brought package to post and as it will not be picked up untill tomorrow I was wondering if  perhaps it is possible to send the new drone with the proof of DHL receipt? Probably not I guess. Anyway to thanks for your understanding. Case number is  CAS-5892449-C4Y4G9

Apologies and I regretfully say this is not possible. Thank you for confirming your case number. Again, we appreciate your patience.