DJI will be moving this weekend to a new larger facility.  This will cause some minor disruptions in our service level.

We will relocate the warehouse on Saturday (7/11) and then relocate the repair team and call center on Sunday (7/12).

We will be settling down all teams in the following week.

For call center, we will be close on Monday to upgrade and fine tune the customer service system and do an all-hands training.

For warehouse, we will spend a lot time to do a full cycle count during the week, so online sale shipping may get delayed.

For repair team, RMAs may get 1 or 2 days delay while the team is settling down.

We apologize in advance for the disruptions in service but the move to this facility will allow us to expand our staff and improve the overall customer experience going forward.

Hey Ed can you look into my order? 001126782177

I'm on my 7th week waiting.  This is unheard of. Can you see what's going on with mine? 52215216-139678. I honestly think DJI should compensate us with an extra batteries if they pLan on haVing our 1000+ ma chines for nearly two months. Insane..  

Why would DJI sell equipment you do not repair because of NO parts or service techs ? Seems to be the worst service in the USA at this time. You have had my P3 for 6 weeks and nothing but lame excuses of "its in line with your repair timeframes" . It is just awful to spend that kind of money to find out about such irresponsible service for your paying customers..

Ed, Please help, I have looked thru the 20 pages of forum - in the HOME menu on the inspire, it gives an error "set current RC location as the home point   Weak RC GPS signal, cannot acquire location info"
I did not have this error on the previous firmware. Please help asap - I have a shoot in two days and need to have this option.
Thank you very much
John

jhall651 Posted at 2015-7-15 06:01
Hey Ed can you look into my order? 001126782177

I am sorry I cannot.  I do not have access to that system.

mdeluna910 Posted at 2015-7-15 22:40
I'm on my 7th week waiting.  This is unheard of. Can you see what's going on with mine? 52215216-139 ...

Have you contacted DJI and what was their response?

cbunderwood38@m Posted at 2015-7-18 07:41
Why would DJI sell equipment you do not repair because of NO parts or service techs ? Seems to be th ...

I am sorry.  Our techs are doing the best they can.  We have added additional staff and will continue to do so.  You should be able to see what is happening on ZenDesk.

Tahoe_Ed Posted at 2015-7-24 03:51
Have you contacted DJI and what was their response?

Thanks for the reply, today I received an email with a tracking number and no further information. From what I have seen before people have received emails with numerous details about the repairs completed and test flights with software updates.  How can I receive the same details that everyone else received?

Thanks

Not every user receives that information.  Right now they are trying to clear the backlog of repair units that occurred during the move.  We are sorry.  I would check the App for the version of the firmware.  I will state that they fly every craft before it is released for shipping.

cbunderwood38@m Posted at 2015-7-17 19:41
Why would DJI sell equipment you do not repair because of NO parts or service techs ? Seems to be th ...

Express Yourself http://forum.dji.com/forum.php?m ... D236%26typeid%3D236