Not sure if this is a Forum issue per se, but the last few months the conversion of points to credits have been very late.
Today is the 19th and they should have been (and have been in the past) converted the first working day of the Month.
Anything wrong with the points system that you can fix?

Thanks in advance!

Hi there. We're sorry to know about this. We'll make sure to seek urgent attention from the team and keep you posted with the updates. Thank you in advance for your patience.

DJI Diana Posted at 2-19 07:59
Hi there. We're sorry to know about this. We'll make sure to seek urgent attention from the team and keep you posted with the updates. Thank you in advance for your patience.

Hi DJI Diana,  I just noticed that my points are still showing auditing as well,  please include me in the fix.  

thanks
DA,

DAFlys Posted at 2-19 08:16
Hi DJI Diana,  I just noticed that my points are still showing auditing as well,  please include me in the fix.  

thanks

Copy that, DA. We'll make sure to include this for review with the team. Thank you for your patience.

DJI Diana Posted at 2-19 10:23
Copy that, DA. We'll make sure to include this for review with the team. Thank you for your patience.

thank you very much Diana.  

DJI Diana Posted at 2-19 07:59
Hi there. We're sorry to know about this. We'll make sure to seek urgent attention from the team and keep you posted with the updates. Thank you in advance for your patience.

Thanks a lot Diana.
Fingers crossed you can fix this once and for all!

DAFlys Posted at 2-19 10:29
thank you very much Diana.

You're most welcome, DA. Thank you as well for your continuous support in DJI.

Montfrooij Posted at 2-19 10:42
Thanks a lot Diana.
Fingers crossed you can fix this once and for all!

We'll make sure of this, Montfrooij. I appreciate your patience and time in bringing this to our attention.

DJI Diana Posted at 2-19 11:06
We'll make sure of this, Montfrooij. I appreciate your patience and time in bringing this to our attention.

Thanks on forehand!

Montfrooij Posted at 2-19 11:37
Thanks on forehand!

You're welcome. There will be an update soon.

DJI Diana Posted at 2-19 11:02
You're most welcome, DA. Thank you as well for your continuous support in DJI.

Thanks DJI Diana. They’ve now been credited.  

DAFlys Posted at 2-19 23:34
Thanks DJI Diana. They’ve now been credited.

Thanks for your update. Glad to know the issue has been resolved. Hope you have a nice day.

DJI Diana Posted at 2-20 01:53
Thanks for your update. Glad to know the issue has been resolved. Hope you have a nice day.

thanks you DJI Diana,  you have a great day too.

DJI Diana Posted at 2-19 20:02
You're welcome. There will be an update soon.

Nice!
Thanks a bunch

DJI Diana Posted at 2-19 20:02
You're welcome. There will be an update soon.

I noticed they are converted. Thanks for the quick solution!!

DAFlys Posted at 2-20 02:25
thanks you DJI Diana,  you have a great day too.

Montfrooij Posted at 2-20 10:33
I noticed they are converted. Thanks for the quick solution!!

You're welcome!

DJI Diana Posted at 2-20 17:52

Hi DJI Diana,   Is there a problem again this month,  usually the points were converted on the first working day of the month\?

DJI Diana Posted at 2-20 17:52

Hi Diana,
It is already the third day of the month. (working day)
Anything we can to do to get this point conversion process going?
Thanks on forehand!

DAFlys Posted at 3-3 01:00
Hi DJI Diana,   Is there a problem again this month,  usually the points were converted on the first working day of the month\?

Hi there. Just to confirm, are you still having issues with your points? Please confirm if your points have been already converted.

Montfrooij Posted at 3-3 01:21
Hi Diana,
It is already the third day of the month. (working day)
Anything we can to do to get this point conversion process going?

Hi, Montfrooij. Please confirm if your points have already been converted. If there's a need to relay this to the team, I will do so. Thank you for your patience.

DJI Diana Posted at 3-5 09:41
Hi, Montfrooij. Please confirm if your points have already been converted. If there's a need to relay this to the team, I will do so. Thank you for your patience.

Thanks a lot Diana!
They were indeed

Montfrooij Posted at 3-5 11:14
Thanks a lot Diana!
They were indeed

Great to hear that, Montfooij.

DJI Diana Posted at 3-5 09:39
Hi there. Just to confirm, are you still having issues with your points? Please confirm if your points have been already converted.

Thanks for the follow up it,   they were rewarded on Friday.  So all is good here.  

DJI Diana Posted at 3-5 13:09
Great to hear that, Montfooij.

Indeed
Have a nice Sunday!

DAFlys Posted at 3-6 01:24
Thanks for the follow up it,   they were rewarded on Friday.  So all is good here.

That's great to know. Have a great weekend with you and your family.

Montfrooij Posted at 3-6 12:23
Indeed
Have a nice Sunday!

You do the same Montfrooij. We hope you're all safe. Cheers!

DJI Diana Posted at 3-6 12:33
You do the same Montfrooij. We hope you're all safe. Cheers!

You too!
Stay safe!

DJI Diana Posted at 3-6 12:31
That's great to know. Have a great weekend with you and your family.

thank you DJI Diana.   Same to you too.