It's been over 3 weeks so far on the processing phase, just wanted to know how long does it take to process a case?

Hi there, sorry for the inconvenience caused. I've tried but unable to get your case number via your forum account, could you PM me your case number? I'd like to help you check it, thanks.

DJI Natalia Posted at 2-26 23:50
Hi there, sorry for the inconvenience caused. I've tried but unable to get your case number via your forum account, could you PM me your case number? I'd like to help you check it, thanks.

Thanks for the fast reply, I'll PM you now.

headsoftech Posted at 2-27 01:45
Thanks for the fast reply, I'll PM you now.

Received and replied. Thanks.