Why pay for the Care Plan? I clearly had an accident that should have been replaced. It's been almost a month of emails back and forward.
Horrible customer support. The only thing I got was a 15% discount. I mean... ????
Was so upset I created a YouTube Channel with videos against this scam of a company.
https://www.youtube.com/channel/UCBoD-BRbwvsfjbnZWI-M0hQ/videos
D-

Hi there, I'm sorry for your loss. I've managed to get your case number via your forum account, I'll help to escalate your situation to our supervisor team to follow up. We'll have someone contact you within working hours.
By the way, the DJI Care Refresh flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred. For more information, please check this website: https://www.dji.com/service/djicare-refresh/info#terms. Thanks.

DJI Natalia Posted at 3-23 04:50
Hi there, I'm sorry for your loss. I've managed to get your case number via your forum account, I'll help to escalate your situation to our supervisor team to follow up. We'll have someone contact you within working hours.
By the way, the DJI Care Refresh flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred. For more information, please check this website: https://www.dji.com/service/djicare-refresh/info#terms. Thanks.
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Whatever Dude.
Its an cost I made to be insured. Simple.
When one is purchasing you guys put it simple. You have an accident we replace it. You don't go and fine print the line where you are actually screwing us.
You guys are making tons of money out of us.
I got a response already. 25% off. Its a F'ing Joke.
Dante

djiuser_m8ln3G4KSlMc Posted at 3-23 05:19
Whatever Dude.
Its an cost I made to be insured. Simple.
When one is purchasing you guys put it simple. You have an accident we replace it. You don't go and fine print the line where you are actually screwing us.

I fully understand how you are feeling, I have escalated your case to our supervisor team to follow up.

I nearly took out the repair insurance with these people .. I am glad i didnt.