I ask if anyone has had the same experience as me.I sent my Mini 2  with dji care refresh with quick replacement ... 13 days have passed  but the ups courier seems to have lost my package with the broken drone  inside ... so I don't know how to do it will solve this matter but at  the moment dji has opened an investigation to the courier without  sending me a new drone and I paid 50 euros for the replacement and I'm  afraid of losing both the spare drone and the 50 euros by mistake of the  courier
CAS-6234376-X4Z9Z7

Hello, thank you for reaching out. We will now take a look on your case and follow up.

Thanks

DJI Wanda Posted at 5-2 01:01
Hello, thank you for reaching out. We will now take a look on your case and follow up.

Thanks

thanks Wanda have nice days

14 days..no mail no news

fans2fc04592 Posted at 5-3 01:30
14 days..no mail no news

Hello, we have already sent this case to our corresponding team, they will handle this on the next working day. Thank you for your patience and understanding.

DJI Wanda Posted at 5-3 03:17
Hello, we have already sent this case to our corresponding team, they will handle this on the next working day. Thank you for your patience and understanding.

Thank you for your interesting..bye hnd

Any news for my case?

fans2fc04592 Posted at 5-4 08:15
Any news for my case?

Sorry to have kept you waiting. Your case has been escalated to our supervisor team to follow up, we'll have someone contact you within working hours. Thanks again for your patience.

DJI Wanda Posted at 5-4 19:28
Sorry to have kept you waiting. Your case has been escalated to our supervisor team to follow up, we'll have someone contact you within working hours. Thanks again for your patience.

Hello Maybe near to solve

fans2fc04592 Posted at 5-7 01:37
Hello Maybe near to solve

Hi, the replacement had been shipped out to you. I hope you will receive it soon.

DJI Wanda Posted at 5-9 00:06
Hi, the replacement had been shipped out to you. I hope you will receive it soon.

Yes...i see..thank you wanda..have nice day

fans2fc04592 Posted at 5-9 03:30
Yes...i see..thank you wanda..have nice day

You're most wlecome. Hope you have a nice day as well.

good morning wanda .... I picked up the drone today but there is a small problem .... unfortunately in the drone you sent me to replace, the belt that holds the propellers in the bag is missing ... can you send them to me?

fans2fc04592 Posted at 5-12 02:35
good morning wanda .... I picked up the drone today but there is a small problem .... unfortunately in the drone you sent me to replace, the belt that holds the propellers in the bag is missing ... can you send them to me?

I'll confirm with the team and then let you know. Thanks.

DJI Wanda Posted at 5-13 04:33
I'll confirm with the team and then let you know. Thanks.

Thank you

fans2fc04592 Posted at 5-13 07:13
Thank you

You're most welcome. If there is an update, I'll get back to you.

fans2fc04592 Posted at 5-12 02:35
good morning wanda .... I picked up the drone today but there is a small problem .... unfortunately in the drone you sent me to replace, the belt that holds the propellers in the bag is missing ... can you send them to me?

Update:
We'll help to apply a propeller holder (as the picture below shows), just to verify, does your delivery address is the same as the address on your original case number? Looking forward to hearing from you, thanks.

DJI Wanda Posted at 5-16 20:37
Update:
We'll help to apply a propeller holder (as the picture below shows), just to verify, does your delivery address is the same as the address on your original case number? Looking forward to hearing from you, thanks. [view_image][Image]

Yes...same adress..thank you

fans2fc04592 Posted at 5-16 23:08
Yes...same adress..thank you

Got it. You're most welcome.

Hai. I had sent my drone for repair from UK to Netherlands and it's been 10 days it's still in Customs Netherlands. I forgot to put the UPS label on it. What can I do now? I used royal mail. I know I was so foolish by not putting UPS label. What to do ? Please help

djiuser_YwEqRXN8DpvO Posted at 7-17 02:15
Hai. I had sent my drone for repair from UK to Netherlands and it's been 10 days it's still in Customs Netherlands. I forgot to put the UPS label on it. What can I do now? I used royal mail. I know I was so foolish by not putting UPS label. What to do ? Please help

Hi there, could you please provide us with the case number(CAS) to check further? And please also contact royal mail to see if the package can be sent normally. You can also recall the package and send it again with the UPS label we sent to you.