"Unfortunately, the process com.google.process.gapps has stopped"
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jorski
lvl.3
Flight distance : 171946 ft
Finland
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I get this first time since I have bought my P3A (on April). The DJI Pilot app crash and restart. What could cause it?
I use FW 1.1.9 and first version of Pilot app (not 1.2.0). My tablet is Nvidia Shield with Lollipop. This is my first issue with FW/App...




2015-7-18
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flyingviking
lvl.2
Flight distance : 151693 ft
Canada
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I get the same thing with my Samsung Tab 4 A. The app just stops and restarts 10-15 seconds later. Also, I speak Finnish. Was born in Finland but live in Canada now.
2015-7-18
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Rigworker
lvl.4
Flight distance : 52303 ft
Canada
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flyingviking Posted at 2015-7-19 07:12
I get the same thing with my Samsung Tab 4 A. The app just stops and restarts 10-15 seconds later. A ...

Where in Canada?
2015-7-18
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Rigworker
lvl.4
Flight distance : 52303 ft
Canada
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I have a tab4 and the app has not crashed..yet. I am using 120 the latest though.
2015-7-18
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ScottyT
lvl.4

Australia
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Most likely the Pilot app is stressing your tablet, and for whatever reason it doesn't play well with the latest (latter?) version of google play services which it calls for GPS and Maps.

Try downgrading Google Play Services as per below. It's been a workaround for a lot of these silly problems.

1. 'Play Store' app > Settings > Auto-update apps > "Do not..." to turn off automatic updating

2. 'Settings' app> Security > Device Administrators" and uncheck/deactivate "Android Device Manager" as a device administrator

3. 'Settings' app> Applications > Application Manager > ALL (scroll right if needed to see this option) > Google Play Services > Disable (or Uninstall)... then choose to uninstall any updates from the stock version when prompted.

4. 'Settings' app> Applications > Application Manager > ALL > Google Play Services > Enable ....this will enable the older stock version of google play services

Ignore future upgrade requests for Google Maps etc as that will upgrade Google Play Services also. (until there is a proper fix from DJI)

from:

http://forum.dji.com/forum.php?m ... p;page=17#pid151670

Read through page 16/17/18 of this thread for more background on this possible workaround.
2015-7-18
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flyingviking
lvl.2
Flight distance : 151693 ft
Canada
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Ontario, York Region to be more specific.
2015-7-18
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Rigworker
lvl.4
Flight distance : 52303 ft
Canada
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flyingviking Posted at 2015-7-19 09:04
Ontario, York Region to be more specific.

Edmonton, sort of here
2015-7-18
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mtnmaddman
lvl.4
United States
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read what scotty t said
2015-7-18
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jorski
lvl.3
Flight distance : 171946 ft
Finland
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Ok, thanks. I will try it...
2015-7-19
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Michael M
lvl.4
Flight distance : 1984898 ft
Canada
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we need to know: when if gives you the error, is it a crash or an anr? if its a crash its on dji, if its an anr its your tab running out of memory (ram)
source: im an android developer.


2015-7-19
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flyingviking
lvl.2
Flight distance : 151693 ft
Canada
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Ok, tried the process explained above and I have not had any crashes during the past five flights. So the problem for me seem to be resolved.
2015-7-22
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Cacc
lvl.3

Canada
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I get that error at least once every other flight (sometimes 4-5 times in a single flight) and it is just a matter of hitting "ok" and the error goes away, gives about 2 seconds of a black screen, then it goes back to exactly where it was before the error popped up. I am using the Samsung Galaxy Tab 4 7" with the latest everything. It is a nuisance for sure, and the above hasn't stopped it from happening, but it is just a matter of losing FPV for a few seconds so it is not detrimental at this point.
2015-7-22
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arives
lvl.4
Flight distance : 453684 ft
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United States
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mtnmaddman Posted at 2015-7-19 10:33
read what scotty t said

I did not understand any of what he was talking about. I don't want my Tab 4 to stop its normal activities, I do stop Wi-Fi and Bluetooth, but my pilot app works fine. I have a new P3P but I never up-graded from 1.9 which was on the quad when I received it. I use the newest Pilot App. 1.1.2 or something, and it works fine.
2015-7-22
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mswall
lvl.4
Flight distance : 39695 ft
United States
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You need to restart the google process gapps.  It has become dislodged.  
2015-7-22
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mtnmaddman
lvl.4
United States
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arives@capecod. Posted at 2015-7-23 11:31
I did not understand any of what he was talking about. I don't want my Tab 4 to stop its normal ac ...

Hi
I think if your system is working you don't need to do any thing, It appears that the firmware upgrade which you have not done causes a lot of problems, over working the processor, I don't know for sure  but it seems as though the latest version of google play is conflicting, with the latest firmware, Seems to have something to do with GPS.
2015-7-23
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mtnmaddman
lvl.4
United States
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ScottyT Posted at 2015-7-19 07:44
Most likely the Pilot app is stressing your tablet, and for whatever reason it doesn't play well wit ...

Scotty
notice these folks are running the latest app with the old firmware,  That is likely causing the freeze and restart,  I don't know if rolling back the google play would help
2015-7-23
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ScottyT
lvl.4

Australia
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mtnmaddman Posted at 2015-7-23 21:32
Scotty
notice these folks are running the latest app with the old firmware,  That is likely causi ...

I had the same problems on that combination of firmware/app and it's all CPU related so clawing back resources will help in most cases.
2015-7-23
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