Hello!
My Ronin S just came back from Warranty repair (CAS-6261694-D6H0N9) and I've realized some weird thing in the Ronin App (iPhone 7). It seems that (at least according to app) my Ronin has no serial number:


I've tried reinstalling iOS app, restoring gimbal to factory settings, even downgrading and upgrading the firmware - with no effect.

Is it common thing after repair process? Gimbal itself seems to be working fine, I'm only worried about potential resale or future warranty repair process and that it'll be rejected without valid S/N.

There is a list of replaced parts:



So far online chat support wasn't able to help, that's why I'm posting this on the forum.

Thanks in advance for any advice!

Mike

Hi Mike, please try to enable a network connection for the Ronin app, or connect the mobile device to Wi-Fi and check again. See if the serial number displays then.
Regarding the warranty period, it will refer to the proof of purchase. This will not affect your warranty status.