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DJI Fly not recording videos with Mini 2
546 9 5-26 01:17
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frankazoid
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Flight distance : 3562297 ft
Mexico
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after latest firmware and DJI fly update I can't recorder videos anymore. when i try the image on the phone freezes and doesn't move until i stop the recording. 00:00 video is created on the phone. it worked before the update
i did reinstall DJI Fly app already. plenty of space/memory available on the phone

Drone: DJI Mini 2
Phone: samsung s21 ultra
5-26 01:17
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DJI Mindy
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Flight distance : 7 ft
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Hi, there. Could you please tell us the App version? And please also provide us a video of this issue. If possible, please test with a different phone.
5-26 02:34
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frankazoid
lvl.1
Flight distance : 3562297 ft
Mexico
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Hello!

The app version is 1.4.2. I'm traveling and don't have another phone around, will try to make a video with my camera in a bit. Thank you!
5-26 04:29
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frankazoid
lvl.1
Flight distance : 3562297 ft
Mexico
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ok so here is the video https://youtu.be/7VSOQnJLfLQ
note that even though preview on the phone is empty the video is being recorded on the SD card, but it's impossible to navigate really as i can't see where it goes and what is being recorded
5-26 04:53
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DJI Mindy
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frankazoid Posted at 5-26 04:53
ok so here is the video https://youtu.be/7VSOQnJLfLQ
note that even though preview on the phone is empty the video is being recorded on the SD card, but it's impossible to navigate really as i can't see where it goes and what is being recorded

Hi, there. Thank you for the video. We've forwarded this issue to the corresponding team. And we need the App logs and a screenshot of your phone's system information. Please follow the steps below to export the App logs.
1. Connect the Android device to a computer. Tap 'Transfer files' in the 'USB connection mode' that appeared on the mobile phone.
2. Click the mobile phone icon in 'My Computer' and go to internal storage.
3. Find the logs file via path \DJI\dji.go.v5\LOG.
4. Copy and paste the entire 'LOG' file folder to the local drive and add the file folder to the compressed folder. Then send the file to us through the Google Drive download link.
5-26 23:30
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frankazoid
lvl.1
Flight distance : 3562297 ft
Panama
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DJI Mindy Posted at 5-26 23:30
Hi, there. Thank you for the video. We've forwarded this issue to the corresponding team. And we need the App logs and a screenshot of your phone's system information. Please follow the steps below to export the App logs.
1. Connect the Android device to a computer. Tap 'Transfer files' in the 'USB connection mode' that appeared on the mobile phone.
2. Click the mobile phone icon in 'My Computer' and go to internal storage.

I've sent you the log folder over the PM. thank you!Oh, as long as you are on those logs - the app crashes almost every time I fly. logs are there
5-26 23:55
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DJI Mindy
Administrator
Flight distance : 7 ft
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frankazoid Posted at 5-26 23:55
I've sent you the log folder over the PM. thank you!Oh, as long as you are on those logs - the app crashes almost every time I fly. logs are there

Thank you for the logs. Could you please also send me a screenshot of your phone's operation system information page?
5-27 01:33
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Robert Florea
lvl.1
Flight distance : 165236 ft
Ireland
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DJI Mindy Posted at 5-27 01:33
Thank you for the logs. Could you please also send me a screenshot of your phone's operation system information page?

Hi . I have same problem.  Again after the update the image is freezing when I start recording.  Please fix this. It happened before but was fixed.  Now the problem is back.  It's freezing only when I start recording video. It's the app not the phone causing the freezing.  I have an s21 ultra. It was working fine till today when I updated the app
5-30 17:08
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DJI Mindy
Administrator
Flight distance : 7 ft
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Robert Florea Posted at 5-30 17:08
Hi . I have same problem.  Again after the update the image is freezing when I start recording.  Please fix this. It happened before but was fixed.  Now the problem is back.  It's freezing only when I start recording video. It's the app not the phone causing the freezing.  I have an s21 ultra. It was working fine till today when I updated the app

Hi, Robert Florea. We are sorry for the problem caused. Could you please provide us with the App logs and a screenshot of your phone's operation system information? Please follow the steps below to export the App logs.
1. Connect the Android device to a computer. Tap 'Transfer files' in the 'USB connection mode' that appeared on the mobile phone.
2. Click the mobile phone icon in 'My Computer' and go to internal storage.
3. Find the logs file via path \DJI\dji.go.v5\LOG.
4. Copy and paste the entire 'LOG' file folder to the local drive and add the file folder to the compressed folder. Then send the file to us through the Google Drive download link.
5-30 23:12
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frankazoid
lvl.1
Flight distance : 3562297 ft
Mexico
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Robert Florea Posted at 5-30 17:08
Hi . I have same problem.  Again after the update the image is freezing when I start recording.  Please fix this. It happened before but was fixed.  Now the problem is back.  It's freezing only when I start recording video. It's the app not the phone causing the freezing.  I have an s21 ultra. It was working fine till today when I updated the app

just roll back to 1.4.0, everything works there
6-23 10:19
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