Please select Into the mobile phone version | Continue to access the computer ver.
Lost drone
123Next >
2580 82 6-8 20:23
Uploading and Loding Picture ...(0/1)
o(^-^)o
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

While in flight, my drone did a forced landing. I had 24% battery, and was on my way home. The drone stated it needed to do a forced landing. There is NO flight data recorded and my last gps location is 3 hours away.  This was all right after a firmware update. What went wrong?  Any ideas how to locate the drone?  Any suggestions? Am I SOL?  Thank you!
6-8 20:23
Use props
Suren
Captain
Flight distance : 7954226 ft
  • >>>
New Zealand
Offline

So on your phone there is no flight data at All?

Sorry for the loss of the drone, did you take out insurance or care refresh?
6-8 20:46
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

No there is no data. The last gps location is 3hours away. I have flown several times since then. Near my home. And nothing.
6-8 20:48
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-8 20:48
No there is no data. The last gps location is 3hours away. I have flown several times since then. Near my home. And nothing.

That would be very unlikely.
Are you sure you are looking in the right place?
Here are instructions for where to find the flight data files.

To get to your flight data, go to: https://www.phantomhelp.com/LogViewer/Upload/
... where you'll find instructions to upload the data to that site and it will give a report
For help interpreting the data you can post a link for the report here, even if it looks empty.
Or just post the .txt file.
6-8 20:53
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

There is nothing!  It says I have zero flights. When I follow the prompts I still have zero flights recorded/listed.
6-8 21:05
Use props
Suren
Captain
Flight distance : 7954226 ft
  • >>>
New Zealand
Offline

djiuser_d3PzxloP6wpZ Posted at 6-8 21:05
There is nothing!  It says I have zero flights. When I follow the prompts I still have zero flights recorded/listed.

Post a screen shot of your app that shows the flights
6-8 21:14
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-8 21:05
There is nothing!  It says I have zero flights. When I follow the prompts I still have zero flights recorded/listed.

It says I have zero flights.
It says?
What says that?
I suggested you go into tour actual recorded flight data to see what txt files you can find there.
6-8 21:15
Use props
Suren
Captain
Flight distance : 7954226 ft
  • >>>
New Zealand
Offline

Also go into profile-settings- sync flight data and turn on "Auto sync flight records"
6-8 21:16
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

If I use the smart controller will that make a difference?  
6-8 21:18
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

Yes I have done this.
6-8 21:19
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-8 21:18
If I use the smart controller will that make a difference?

If I use the smart controller will that make a difference?  
Not much.
The link I gave you has specific instructions to find the flight records in the Smart Controller.

You need to look for the .txt flight record files.
They look like this:

FR.jpg
6-8 21:27
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-8 21:18
If I use the smart controller will that make a difference?

Found those records yet?
6-8 21:56
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

I’ll have To look tomorrow. Thank you!
6-8 22:08
Use props
DJI Stephen
Super Moderator

Offline

Hello there. I am sorry to read and to know what happened to your DJI drone. Since this unfortunate incident happened and you have lost the said drone. I would recommend for you to contact our DJI Support Team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to help you and give out the best resolution for the said issue. Again, I am sorry for your loss and thank you for reaching out.
6-8 22:14
Use props
Hrodnand
lvl.3
Flight distance : 309242 ft
Romania
Offline

What was the distance from you when it landed?
6-8 23:01
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

Roughly 2500 feet
6-9 04:14
Use props
Captain Dangerous
lvl.4
Flight distance : 251762 ft
Offline


Did you not have visual line of sight with the drone when it landed?  If it landed you should at least know the general position based on where you were flying from and the direction.
6-9 04:24
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

Yes I know a general area, problem is the area is wooded, and some areas are swampy. My camera cut out before it went down, I tried to push it just a bit closer, to get it out of a valley, but am not sure how far if any distance I was able to close, as shortly there after it was behind a large group of trees.
6-9 04:33
Use props
JJB*
Captain
Flight distance : 6474144 ft
  • >>>
Netherlands
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 04:33
Yes I know a general area, problem is the area is wooded, and some areas are swampy. My camera cut out before it went down, I tried to push it just a bit closer, to get it out of a valley, but am not sure how far if any distance I was able to close, as shortly there after it was behind a large group of trees.

hi,

your flightlog will tell more....

cheers
JJB
6-9 04:48
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

From the controller I am unable to locate the flight logs. Any suggestions?
6-9 05:17
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

What went wrong?
Your recorded flight data will probably explain that.

Any ideas how to locate the drone?

Yes ... it's simple
Post your flight data and in a couple of minutes I would be able tell you.

Any suggestions?
How about getting around to posting your flight data?

Am I SOL?

Until you post your data, your name is Sol.
6-9 05:19
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 05:17
From the controller I am unable to locate the flight logs. Any suggestions?

From the controller I am unable to locate the flight logs. Any suggestions?

What do you mean, you are unable to find the files?
Are they absent, or are you just not sure where and how to find them?
It's really hard to help you when you just say that you can't find the data.

How about some details?
Maybe a screen shot?
Where have you looked?
Have you found the right folders?
Give me something to work with.
6-9 05:22
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

How about not being a condescending ass!  I am working on it through third party as I am at work. I am told the remote will not even pull up in iTunes. There is “nothing” there
6-9 05:47
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 05:47
How about not being a condescending ass!  I am working on it through third party as I am at work. I am told the remote will not even pull up in iTunes. There is “nothing” there

Condescending ass ??
How about you find the drone yourself?
Why is it so hard to help some people?

iTunes !!!
Of course it won't pull up iTunes.
That's for Apple devices only and the Smart Controller is an Android device.

Most flyers could have found the files in 5 minutes with the instructions I've given you.
But in 8 hours, all you've given someone who has been trying to help you is . . there's no data.
It's hard to believe that you want to find answers for your questions.


6-9 06:07
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

First of all when you gave me the details, I was trying to get some sleep. Second, the link you gave me, spoke about using both android and iTunes, if you are using an Apple computer. Third, even other searches I have done online, say I can use the smart controller to pull up through iTunes.
6-9 06:24
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 06:24
First of all when you gave me the details, I was trying to get some sleep. Second, the link you gave me, spoke about using both android and iTunes, if you are using an Apple computer. Third, even other searches I have done online, say I can use the smart controller to pull up through iTunes.
Second, the link you gave me, spoke about using both android and iTunes,
Some people fly with Apple phones or tablets, some fly with Android phones or tablets including the Smart Controller.
There's no point looking at iTunes unless your were flying with an Apple phone or tablet.

Third, even other searches I have done online, say I can use the smart controller to pull up through iTunes.
Whoever suggest that has no idea what they are talking about and you shouldn't pay any attention to them.

For 5 years, I've been finding lost DJI drones all over the world for unlucky flyers.
Most are a lot easier to help.
The only "information" I've been able to ascertain from you is that you can't find the required file.
But I can't tell if that's because it's not there or you are out of your depth with the task.

It's after midnight here.
If you can get that .txt file to me, I'll analyse it and answer your questions.
Should I stay up, or give up and come back tomorrow?

6-9 06:37
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

I’m out until I get home from work. I’ll work on getting the details.  
6-9 06:39
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

Labroides Posted at 6-9 06:37
Second, the link you gave me, spoke about using both android and iTunes,
Some people fly with Apple phones or tablets, some fly with Android phones or tablets including the Smart Controller.
There's no point looking at iTunes unless your were flying with an Apple phone or tablet.

So, I have uploaded the flight log, even though the system told me the home point was updated, and I was clear for take off, there is no gps signal. Looks like the battery went from okay, to nothing in no time at all. Which would explain the good battery then the battery dropping power. Unfortunately with no gps I believe I am screwed, but what would cause this with the battery?
6-9 08:37
Use props
JJB*
Captain
Flight distance : 6474144 ft
  • >>>
Netherlands
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 08:37
So, I have uploaded the flight log, even though the system told me the home point was updated, and I was clear for take off, there is no gps signal. Looks like the battery went from okay, to nothing in no time at all. Which would explain the good battery then the battery dropping power. Unfortunately with no gps I believe I am screwed, but what would cause this with the battery?

if you put a link to your upload, than more people can analyse your log and give you answers
HP is set with enough satelittes and good reception, minimum 4 bars in the app.
cheers
JJB
6-9 09:41
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

JJB* Posted at 6-9 09:41
if you put a link to your upload, than more people can analyse your log and give you answers
HP is set with enough satelittes and good reception, minimum 4 bars in the app.
cheers

I’ve been trying to upload the log, but having issues doing so. I see my flight log, all the dates are off, but good detail.
6-9 09:48
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

https://www.phantomhelp.com/LogViewer/8H4F4AC03SY430XROPLJ/
6-9 10:04
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

What does this flag mean?
E11DE61C-60E3-41E5-91F8-0E2D71983D53.jpeg
6-9 10:10
Use props
JJB*
Captain
Flight distance : 6474144 ft
  • >>>
Netherlands
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 10:04
https://www.phantomhelp.com/LogViewer/8H4F4AC03SY430XROPLJ/

Hi,

This log is from a MINI2, in october 2020.

What went wrong?

cheers
JJB
6-9 10:24
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

I don’t have a mini2, and all my dates are showing back then in my logs.
6-9 10:27
Use props
JJB*
Captain
Flight distance : 6474144 ft
  • >>>
Netherlands
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 10:27
I don’t have a mini2, and all my dates are showing back then in my logs.

ok, but when i download the log from your link i get mini2 flight

https://www.phantomhelp.com/LogViewer/8H4F4AC03SY430XROPLJ/

Can you put a cloud-link to your flightlog.txt ?  so not via phantomhelp

cheers
JJB
6-9 10:34
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

That is where I am having issues attaching the file here. It’s not allowing me to share the link. Any suggestions?
6-9 10:42
Use props
JJB*
Captain
Flight distance : 6474144 ft
  • >>>
Netherlands
Offline

djiuser_d3PzxloP6wpZ Posted at 6-9 10:42
That is where I am having issues attaching the file here. It’s not allowing me to share the link. Any suggestions?

if you like, mail me your log >  JJBsoftware@gmail.com, so i can analyse using my FRAP tool.
6-9 10:48
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

JJB* Posted at 6-9 10:48
if you like, mail me your log >  , so i can analyse using my FRAP tool.

Thank you!  I’ll get it to you after work
6-9 11:40
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

GmcONIA9PFzHw1gpPLLPoqev3ytAH5KO3S/CJpMsylg=
35kyjVfwBJgytCi6KM5Vug==
CB+XwmswpZT7+VlBzWpx6A==
du6kb67/wfGb3Yk9k6e3WQ==
TSdR+Iv2aYrAjLOYTi2sAr+46QsUfuFBJWaX+W69ZJm2CMTJ+Cj4/Wb2ADLt9Tzf
cwgQW1UgxyVfBeSrdwXHsL3UmiAg+paghKMSHkIW1dY=
DgsncGaxfG5ShGfJS2X/GA==
mAzeFbkWBGyzJRgEWJSZYQNn44wFaguEUnqkvHVinQw=
UzAzkuD/w6UPmNYqaOF7znkh2BSLuCJiZxJQOAoGSjE=
2lfNnhNY+w/3xMaMUxJbE0YFT/wvMlSDz8Vrd5FEs18=
p5o2ZL/TN3rX+myW4K7eIl7qn5+WADROShB0JJ80XgJ3f96x5zDQk1pihLIGzvOV
p5o2ZL/TN3rX+myW4K7eIsimRcb1LVis72ZRKR0Hb88aubsTpyCMke3cu1Niv9kiIwnXBC4hhoqlRZEXi9Agvg==
p5o2ZL/TN3rX+myW4K7eIjRgLpGnirQdlnC8SmWpUSM9jbnzBEIOQHByQ1SWE5ry
p5o2ZL/TN3rX+myW4K7eIiSpY02ofKXCPypPIv+Oc1fFtAW4Xw6630nijyDmUnAn
RqbEuHVZ3eJRios9t5KXofJ4xI7hNrzRaDJGa3rk3iu3BOcB9dt1/x9Dt7vvZnYs
RqbEuHVZ3eJRios9t5KXodIM/Nl4L2YG8dPGovtTAVHSgsfzAeAKYmX6W+wAKelc
RqbEuHVZ3eJRios9t5KXoWWjaR/uk4WvEz4iveLopXSi3mUiF6v/E4O/Lx2jXC4c
RqbEuHVZ3eJRios9t5KXoYThomwpJuaCAhvNEnXkiVmx2p1OFAmTxeC1xLveacJ7
RqbEuHVZ3eJRios9t5KXoYOxx2LHd9ulwGz2tHh/nZprsUSxEJDUdWOexi5gwiAhkP
6-9 13:20
Use props
djiuser_d3PzxloP6wpZ
lvl.2
Flight distance : 296316 ft
United States
Offline

GmcONIA9PFzHw1gpPLLPoqev3ytAH5KO3S/CJpMsylg=
35kyjVfwBJgytCi6KM5Vug==
CB+XwmswpZT7+VlBzWpx6A==
du6kb67/wfGb3Yk9k6e3WQ==
TSdR+Iv2aYrAjLOYTi2sAhO2TmQvkVcigm6hgzTc9HQWnwgfDT9GAC0qGfKLSprM
cwgQW1UgxyVfBeSrdwXHsL3UmiAg+paghKMSHkIW1dY=
DgsncGaxfG5ShGfJS2X/GA==
mAzeFbkWBGyzJRgEWJSZYQNn44wFaguEUnqkvHVinQw=
aBDeHnsfPHLfjb30LOifVZthIobaVpR6DhWrIXLWvn0a2bH0k+6LQ5U8WPfBH/ER
2lfNnhNY+w/3xMaMUxJbE0YFT/wvMlSDz8Vrd5FEs18=
gsE6qx+eAkucOj801KoC/2/tpELfC2JFcINTDwm/T7GjY74pXj7Qkh85cGQZdi3H
XLbcTL557p7X1aZiy6cBzFI8hZXq2NN/uyBA2nL5X4CGwfJ6v+S9DburBG/c8CcJZNlB9X40WtoQqZTxESeO8cFSZxj+yJI8k6m2pS4lGMvZ/fmapuntQRiRwh/+Qd9C
nyV8YqVlGUqJbgsyGWiX0DARbFJjAICiYN42ZuWSnsaZcID1NIY66yR3jhEUI0Rw
rmoRt81+c3NkNS8PnSqPygYkaM6TsJWsbo7BL28Hq+Rj4YYaWnhkCMjASHXv/PLQiEnbGAJVl9vZD0wQfFc5nw==
GJanw02ALcLg71eKe+S3tCKaMEwjKj0W0F11nJPpRfPu2uYBTBmjsY8xkNetXXTA
yUoP9C5JiNHqvPw2MCOtHCxGTyHSeQjp9DC/LbW1sNDT8GAvFACb8aak/KC7HNFchlwb1LbluHeanDPRN/OVeA==
hZ63oczB4Fe2PtKJBmA27n74qgOPJLldWGG3BeS1I/FB3o7BldYt+JN7SAPcvp6d
v4fZHSWcAR8UH9Io6f/JrDO
6-9 13:21
Use props
123Next >
Advanced
You need to log in before you can reply Login | Register now

Credit Rules