RC not charging the phone after 1.4.8 DJI Fly update
1295 6 2021-7-26
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SelimCambaz
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Flight distance : 22592 ft
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Dear all,

First of all, we have been flying Mavic Mini for a couple of months now. We used the Mini for aerial photohraphs during our fieldwork last month and it has performed remarkably, to say the least.
Now after this short introduction, last week we connected two different phones (Iphones) to fly the Mini and both of them failed to charge from the RC. Since we use the Mini in the field, our phone batteries are not generally fully charged since we use them for GPS, maps etc. it is important for us to charge the phones from the RC (which will last much longer than the phone(s)). This (not charging the phone) was not an issue during our fieldwork last month, the phones started to charge automatically as soon as we connect them to the RC (regardless of them being Iphones or Androids). I have checked the forum for this particular issue and could not find a satisfactory answer, hance this post.
As far as I understand, there was an overheating problem due to this auto-charging and the most recent update corrected/tried to correct this. However, it appears that Mini 2 Fly App interface have an option under Control > Remote Controller which appears to activate and deactivate Phone Charging which is missing from the Mavic Mini interface. DJI Fly App we use (1.4.8 of course) have only Stick Mode and RC Calibration options under Control > Remote Controller. We tried this on two different IPhones. We are confident that there is no problem with the RC USB port and Connection cable since the image transmission and other features are functiononing without any problem and as soon as we connect the cable, the Iphones goes into charging mode for a second. We restarted RC, Mini and the phones, re-linked the aircraft with the RC. re-checked firmware update for RC and the Mini both from the app and also from DJI Assistant 2. Everything seems up-to-date. But none of the mentioned steps neither let RC to charge the phone automatically nor option to enable/disable phone charging appeared on the App settings under Control.

Is it possible that the Mini RC was overlooked during this update and phone charging was disabled completely for this type/version of RC. I would like to hear your feedback and an response from Admins would be great.

Thank you all in advance,

Sincerely,

Selim Cambazoglu
2021-7-26
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there. We're deeply sorry for the trouble. Can you please try to uninstall and reinstall the said app using the link below to see if the issue persists? The said toggle switch was already added on the latest update of the DJI Fly app, kindly please try to reinstall it. Please keep us posted. Thank you!

https://www.dji.com/downloads/djiapp/dji-fly
2021-7-26
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SelimCambaz
lvl.1
Flight distance : 22592 ft
Turkey
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DJI Paladin Posted at 7-26 19:40
Hi there. We're deeply sorry for the trouble. Can you please try to uninstall and reinstall the said app using the link below to see if the issue persists? The said toggle switch was already added on the latest update of the DJI Fly app, kindly please try to reinstall it. Please keep us posted. Thank you!

https://www.dji.com/downloads/djiapp/dji-fly

Dear Paladin,

Thank you for your reply.

Unfortunately said toggle is not available even after uninstall and re-install with the Mini RC. Before connecting the RC, if I choose a model other than Mavic Mini or Mini SE (those with the black RC), for example if I choose Mini 2 or Air 2S without connecting the controller, the interface changes/adapts to grey controller and phone charging toggle appears. However, even if I enable the toggle in this view and connect the Mini RC, the interface changes back (as it should be) and charging disables.

Please let me know if you have any other suggestions or please let me know if your developer team plan to remedy this situation. Along with this, dear Mini users, please let me know if you are having this problem as well.

Thank you in advance, sincerely,

Selim

2021-7-27
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KlooGee
First Officer
Flight distance : 16783757 ft
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DJI Paladin Posted at 7-26 19:40
Hi there. We're deeply sorry for the trouble. Can you please try to uninstall and reinstall the said app using the link below to see if the issue persists? The said toggle switch was already added on the latest update of the DJI Fly app, kindly please try to reinstall it. Please keep us posted. Thank you!

https://www.dji.com/downloads/djiapp/dji-fly

I don't see the Phone Charging option in DJI Fly for the original Mavic Mini either.  I'm on the latest version of DJI Fly and iOS with an iPhone 11 Pro.
2021-7-27
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SelimCambaz
lvl.1
Flight distance : 22592 ft
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KlooGee Posted at 7-27 10:03
I don't see the Phone Charging option in DJI Fly for the original Mavic Mini either.  I'm on the latest version of DJI Fly and iOS with an iPhone 11 Pro.

Dear KlooGee,

Thank you for your feedback. Does your RC charge your phone by default or does it just connects the video etc. as it does in my case. If it does not charge, this may mean that the DJI Fly application disable the charging by default and as there is no way to activate this feature with the original Mini or Mini SE  RC (the black one) the application would require another update.

Thank you once again,

Sincerely,

Selim
2021-7-27
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DJI Paladin
Administrator
Flight distance : 318 ft

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SelimCambaz Posted at 7-27 09:30
Dear Paladin,

Thank you for your reply.

Thank you for your response. We will coordinate this with our designated team for attention. Thank you for your understanding and support!
2021-7-30
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SelimCambaz
lvl.1
Flight distance : 22592 ft
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DJI Paladin Posted at 7-30 00:16
Thank you for your response. We will coordinate this with our designated team for attention. Thank you for your understanding and support!

Dear Paladin,

Thank you for your response, much appreciated. I hope you'll give more good news in the near future.

Sincerely,

Selim
2021-8-2
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