Hello all!!!

I've bought a Mavic 2 Pro after having a Mavic Pro for three years and a DJI Osmo Pocket. After buying the M2P I've noticed that I can only see in my profile the first two products and I'm not able to see the M2P.

I've registered the DJI Care Refresh without problems for this new one as I did with the MP but I cannot understand why isn't in my profile...

Anyone can help me?

Thanks! Regards!!

Hi, Cachi. Thank you for reaching out. The Mavic 2 Pro needs to meet several conditions to appear in your profile.
1. The account used to activate the drone is the same as your forum account.
2. The drone needs to fly at least 1 time.
3. The drone needs to synchronize at least one flying record.
After meeting these conditions, please be patient for two days, if it still does not appear, please contact us in time.

DJI Gamora Posted at 9-12 02:30
Hi, Cachi. Thank you for reaching out. The Mavic 2 Pro needs to meet several conditions to appear in your profile.
1. The account used to activate the drone is the same as your forum account.
2. The drone needs to fly at least 1 time.

Hi, DJI Gamora,

Thank you for your quick reply!!! I've bought the Mavic 2 Pro to a friend who was who activated it for the first time, he didn't like it so it sold it to me. I've flight the drone twice in the past two weeks, so I think it's not a time sync problem.
I supppose that it should be linked to his account... is there any way to delete it from there and linked to mine? I would like to have all my products in my profile.

Thanks!! Regards

Cachi

cachi1915 Posted at 9-12 03:00
Hi, DJI Gamora,

Thank you for your quick reply!!! I've bought the Mavic 2 Pro to a friend who was who activated it for the first time, he didn't like it so it sold it to me. I've flight the drone twice in the past two weeks, so I think it's not a time sync problem.

You can try factory resetting it and then activating it from your account.

XD_VENUM Posted at 9-12 10:19
You can try factory resetting it and then activating it from your account.

I will try tonight and I will come back with the result. Hope it will work!!

cachi1915 Posted at 9-12 03:00
Hi, DJI Gamora,

Thank you for your quick reply!!! I've bought the Mavic 2 Pro to a friend who was who activated it for the first time, he didn't like it so it sold it to me. I've flight the drone twice in the past two weeks, so I think it's not a time sync problem.

Thank you for your response. Unfortunately, we cannot re-activate the said drone or transfer the drone icon from his profile to your profile. Once we purchase a 2nd hand drone that was already activated using a different email, we can no longer add this to our forum account. Thank you for your understanding and support.

DJI Paladin Posted at 9-12 18:59
Thank you for your response. Unfortunately, we cannot re-activate the said drone or transfer the drone icon from his profile to your profile. Once we purchase a 2nd hand drone that was already activated using a different email, we can no longer add this to our forum account. Thank you for your understanding and support.

Thank you DJI Paladin. And the original owner can do anything?? He's my friend and he would do anything if it helps... only asking

cachi1915 Posted at 9-13 02:00
Thank you DJI Paladin. And the original owner can do anything?? He's my friend and he would do anything if it helps... only asking

You are most welcome and we appreciate your understanding. We cannot transfer the drone icon therefore, the said icon unit will remain on your friend's Forum account. Thank you.  

hey man, you should try to fly the drone and then refresh the account

djiuser_8PcrkkZVkJLF Posted at 9-18 01:36
hey man, you should try to fly the drone and then refresh the account

I've done it but it doesn't work. It doesn't update you profile. It's a shame, I've called support and they said that is not possible to update de aircraft first activation email. That's horrible from the customer side!!

• when I log in in the store I don't see all my products, so the suggestion are not really personalized
• when I enter the forums people also can't see my products
• when I call support I need to know and tell them the aircraft s/n when I can do it only with my email if the aircraft had been registered with the right email (DJI account).
  

That's why I'm trying to change the account throught support.


Thanks. Regards

Get your friend to delete his account and unbind the drone then try again ti out it on your account