Does anyone know how to add product icons to your side bar?  My Air2 and OM5 is missing.  All linked with same email.   Thank you to those that can help.

Hi scubaAnn, thank you for reaching DJI Forum about the inquiry. I was able to pull up some information using your DJI Forum details, however, I've sent you a PM to verify and confirm the said information, please check, thank you.

DJI Diana Posted at 9-22 12:33
Hi scubaAnn, thank you for reaching DJI Forum about the inquiry. I was able to pull up some information using your DJI Forum details, however, I've sent you a PM to verify and confirm the said information, please check, thank you.

Thank you.

scubaAnn Posted at 9-22 12:36
Thank you.

You're welcome and thank you for your cooperation.

Hello !!

I also have the same problem with OM5. It has been activated and registered on the same account as my other DJI products but is not listed anywhere.

Can you solve this problem?

Thanks

Max90payneFPV Posted at 10-1 00:22
Hello !!

I also have the same problem with OM5. It has been activated and registered on the same account as my other DJI products but is not listed anywhere.

Hi, there. Sorry to hear about the trouble you have conflicted. Could you provide us with the serial number of OM5? I'd like to help you. Thank you.

DJI Gamora Posted at 10-1 01:56
Hi, there. Sorry to hear about the trouble you have conflicted. Could you provide us with the serial number of OM5? I'd like to help you. Thank you.

Hello.

Also have the same issue.
Missing Two DJI Pocket2 on my account:

OLDER
DJIPOCKET-67E445 - 3PYCHAH00A0686
FIRMWARE
01.03.00.10
CAMERA
0.00.00.01
01.00.50.79
GIMBAL
0.04.09.07
02.00.15.74

NEWER
DJIPOCKET-781F7C - 3PYZHBM00A1449
FIRMWARE
01.03.00.10
CAMERA
0.00.00.01
01.30.54.86
GIMBAL
0.04.09.07
02.00.15.74

By the way, as you can see from the above data, camera firmware is not equal on both. Can we update this or not? Thanks

FTrindade Posted at 10-3 04:21
Hello.

Also have the same issue.

Hi there, the icons will appear on your profile automatically when the products were activated by your DJI Forum account. I've checked the serial numbers of your DJI Pocket 2, they were not activated by your forum account, so there is no DJI Pocket 2 icon on your profile. Thanks for your kind understanding.

By the way, the latest firmware version of the DJI Pocket2 is 01.03.00.10, you may refer to the DJI Pocket2 Release Notes here: https://dl.djicdn.com/downloads/ ... e_Notes_en_0128.pdf; You don't need to update it at present.

Should there be any other concerns, please feel free to let me know.

Hello,

I've got a problem with my OM5. I activated and registeted it, but it doesn't appear in the list of my products like the Mini 2 and the Ronin S2.

Can you solve my problem?

djiuser_SFnIAN8erc0g Posted at 11-15 08:25
Hello,

I've got a problem with my OM5. I activated and registeted it, but it doesn't appear in the list of my products like the Mini 2 and the Ronin S2.

Hi there, just to verify, did you activate the OM5 via your forum account? If yes, please PM me the serial number of your DJI OM5, I'll help to check it. Thanks.

DJI Natalia Posted at 11-15 23:13
Hi there, just to verify, did you activate the OM5 via your forum account? If yes, please PM me the serial number of your DJI OM5, I'll help to check it. Thanks.

Hi Natalia, how can I send you a PM?

djiuser_SFnIAN8erc0g Posted at 11-17 11:17
Hi Natalia, how can I send you a PM?

Hi there, I am able to check your OM 5 serial number using your DJI account. As per the serial number, it seemed that DJI Mimo app had no account logged in by the first time you used the OM 5. Therefore, the OM 5 has no link to your forum account.
We had noticed the requirements of the device info display to our engineers, and this function will be supported in the firmware to be released. Please stay tuned to DJI Mimo or DJI’s release notes. Thank you for your understanding and support.

DJI Diana Posted at 9-22 12:33
Hi scubaAnn, thank you for reaching DJI Forum about the inquiry. I was able to pull up some information using your DJI Forum details, however, I've sent you a PM to verify and confirm the said information, please check, thank you.

I'm also having the same problem with my 3 Minnie's and fpv are on my account but my Air 2 and mavic zoom are not on my account

Cal Kilwien Posted at 12-9 10:15
I'm also having the same problem with my 3 Minnie's and fpv are on my account but my Air 2 and mavic zoom are not on my account

Hi Cal. Thank you for reaching DJI Forum. I'm sorry to read and to know about this issue you've encountered. Could you please PM me the serial number of the DJI Products you have? We'll verify and check some information, Thank you.