DJI Gamora
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RoostPhoto Posted at 9-30 21:57
There may be some misunderstanding maybe I wasn’t clear. I already owned the drone, registered it and flown it. I connected it to my Pro Controller after the recent firmware upgrade. It was stolen when I was sending it to a colleague to use at another location. It was not stolen on its way to me straight after purchasing new. So I was hoping the ‘find my drone’ app could help locate it when it is used.
We fully understand your confusion, but we are not capable to locate real-time position of the drone.
[Find airplane] This function is an attempt to locate based on the last recorded coordinate point in the flight record transmitted by the aircraft, not real-time positioning.
We recommend that you report this theft incident to the local authorities, authorizing the police to run investigations on this case.
If you need our assistance during the reporting process, you can contact us at any time and we will try our best to provide you with corresponding assistance.
At the same time, you can also provide us with the serial number of the drone. If the stolen drone is sent back for repair, we will contact you proactively.
Thank you for your understanding. |
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