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Stolen. Can my Mini 2 be traced?
372 6 9-30 12:26
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RoostPhoto
lvl.1
Flight distance : 335994 ft
United Kingdom
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I had my Mini 2 stolen by a shipping courier this week. Is there anyway I can locate it next time it is switched on and used? Thanks in advance.
9-30 12:26
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Bashy
Captain
Flight distance : 1437457 ft
United Kingdom
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Sadly not...
9-30 14:02
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Mobilehomer
Second Officer
Flight distance : 1640079 ft
United States
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File a claim with the shipper. They should cover it.
9-30 14:05
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The Saint
Captain
Flight distance : 2584869 ft
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United States
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happily not.  

unfortunate that you had your drone stolen but we don't want our drones to be "traced"....for any reason, good or bad.  thought it would be great to trace that package and locate it whereabouts.

and before someone asks, no the drone cannot be remotely locked down or locked out.  we don't want that either. ;)
9-30 16:57
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DJI Gamora
Administrator

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Hi, there. We are sorry to hear about this unfortunate experience. In order to protect your data security and privacy rights, we cannot locate the real-time position of the drone. Could you tell me from which channel you purchased the Mini 2? If you bought it from the the official website-DJI Store, please provide the order number. Thanks.
9-30 20:06
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RoostPhoto
lvl.1
Flight distance : 335994 ft
United Kingdom
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There may be some misunderstanding maybe I wasn’t clear. I already owned the drone, registered it and flown it. I connected it to my Pro Controller after the recent firmware upgrade. It was stolen when I was sending it to a colleague to use at another location. It was not stolen on its way to me straight after purchasing new. So I was hoping the ‘find my drone’ app could help locate it when it is used.
9-30 21:57
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DJI Gamora
Administrator

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RoostPhoto Posted at 9-30 21:57
There may be some misunderstanding maybe I wasn’t clear. I already owned the drone, registered it and flown it. I connected it to my Pro Controller after the recent firmware upgrade. It was stolen when I was sending it to a colleague to use at another location. It was not stolen on its way to me straight after purchasing new. So I was hoping the ‘find my drone’ app could help locate it when it is used.

We fully understand your confusion, but we are not capable to  locate real-time position of the drone.

[Find airplane] This function is an attempt to locate based on the last recorded coordinate point in the flight record transmitted by the aircraft, not real-time positioning.

We recommend that you report this theft incident to the local authorities, authorizing the police to run investigations on this case.

If you need our assistance during the reporting process, you can contact us at any time and we will try our best to provide you with corresponding assistance.

At the same time, you can also provide us with the serial number of the drone. If the stolen drone is sent back for repair, we will contact you proactively.

Thank you for your understanding.
10-1 00:29
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