Gimbal overload
775 3 2021-10-9
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Roy Os
New

Netherlands
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Hi DJI,
My Gimbal gives an error 30004. Overload.
The Gimbal touches the frame sometime.
Looks like the rubber bands are too wide?
I have the drone no for 2 days.
What can we do?
Regards Roy
2021-10-9
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DJI Gamora
Administrator

Online

Hi, there. This situation has filled us with regret, we are sincerely sorry for the trouble you've been experiencing. Could you tell us which drone you're using now? If it is convenient, please give us the following information.
1. The screenshot of the error message
2. The screenshot of the firmware version of application
3. The screenshot of the firmware version of drone
Thanks in advance.
2021-10-9
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Roy Os
New

Netherlands
Offline

DJI Gamora Posted at 10-9 17:46
Hi, there. This situation has filled us with regret, we are sincerely sorry for the trouble you've been experiencing. Could you tell us which drone you're using now? If it is convenient, please give us the following information.
1. The screenshot of the error message
2. The screenshot of the firmware version of application


The other error code is sometimes 40003. No pictures. Sometimes it works fine till suddenly the gimbal errors.
Grtz Roy
9A8F4777-77C4-4D33-9244-EB63550F47AE.png
576A4885-8174-45FD-AD14-9DF93E086F09.png
10071197-96D3-46E5-81AB-490611685A8A.png
2021-10-10
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DJI Natalia
Administrator

Offline

Roy Os Posted at 10-10 09:34
The other error code is sometimes 40003. No pictures. Sometimes it works fine till suddenly the gimbal errors.
Grtz Roy

Hi there, please check whether the debris is stuck in the gimbal. Please remove the debris, restart the aircraft, and then recalibrate the gimbal. If the issue persists, please go to Online Repair Request: https://repair.dji.com/repair/index and send back the aircraft to DJI for diagnosis. Or contact our support team via http://www.dji.com/support to open a case and then send it in, we'll do our best to help this out. Thanks.
2021-10-10
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